Ph3Description /h3 pTo provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. /p h3Key Accountabilities /h3 pbServe customers accordingly with Gucci selling ceremony /b /p pProvide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage /p pbGuarantee cross and up-selling for all product categories /b /p pDiscuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products /p pBuild and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease /p pEnsure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order toretain actual customers and detect new high potential ones /p pEnsure the achievement of individual and Store goals, enhancing and developing the business /p pFoster open and constructive communication with team members, being always collaborative and proposing effective solutions /p pContribute to manage the visual display of the products in accordance with Gucci visual standards /p pEnsure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures /p pEnsure the products replenishment and physical inventory of merchandise /p pFollow Company grooming, accordingly with Gucci standards and policies /p h3Key Requirements /h3 pProven experience in a similar role within fashion retail companie /p pProven ability to drive and exceed individual and store result /p pDeep passion for fashion and luxury /p pExcellent commercial awareness and customers attitude /p pHigh flexibility and ability to adapt to different customers /p pTeam-player mentality /p pStrong communication skills /p pAbility to work in a fast moving and dynamic environment /p pLuxury product knowledge /p pbFluent in Italian and English /b /p pGucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. /p h3Job Type /h3 pFixed Term (Fixed Term) /p h3Start Date /h3 h3Schedule /h3 pFull time /p h3Organization /h3 pLuxury Goods Italia S.p.A /p /p #J-18808-Ljbffr