Client Advisor PT - Milano San Babila
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
We are currently looking for Part Time Client Advisors to join our Diesel Flagship Store in Milano San Babila.
Key Qualities
- Authentic, passionate trusted client advisor: intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Courageous with ideas and innovative, always ready to grow and learn.
Key Responsibilities
- Act and think first of the client and their experience; in-depth knowledge of desires, needs and expectations of clients.
- Welcome and assist each client providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create a long‑term authentic bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
- Be proactively engaged in cross‑selling with all departments and maximize sales opportunities to achieve individual sales target and KPIs.
- Prove brand and product knowledge.
- Ensure and maintain the shop floor and visual displays at a high standard, complying with company operational guidelines and stock procedures.
- Contribute to maintaining a high level of security, preventing product thefts (tagging garments and merchandise).
- Think innovatively about how we can improve and generate new ways, stay up‑to‑date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and create a hand‑crafted experience for the client to achieve the best sales performance.
Key Requirements
- Previous experience in sales roles is a plus; experience in structured Fashion Luxury/Retail Companies is a plus; passionate about retail, client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve within the organization; willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
- Strong competencies in decision making, strategic thinking, financial acumen, innovation, focus on customer and execution.
What We Offer
- A competitive commissions system.
- A range of development opportunities in Diesel and OTB group store network in Italy and abroad.
- A generous employee discount on Diesel and OTB group brands.
- An awesome, young and dynamic team.
- A highly inclusive working environment.
- Lunch vouchers for each working day.
As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.
For us people come first: we have an international environment with employees of 60 nationalities and more than 60% women, average age 35 years.
Referrals increase your chances of interviewing at Diesel by 2x.
Get notified about new Client Advisor jobs in Milan, Lombardy, Italy.
Seniority level
Not Applicable
Employment type
Tempo parziale
Job function
Retail Apparel and Fashion
#J-18808-Ljbffr