What you'll be doing Reporting to the IT Service Operations Manager, your core focus will be to provide a confident, friendly, effective and efficient IT support service to our users, through the use of skills, tools, third parties and appropriate escalation points to minimize the impact to the business of such incidents. This role also consists of dealing with customers issues, from the first incident to resolution, providing feedback and updates. You will also assist in the day to day running the IT Operations Teams by providing administrative services to the team. Why McArthurGlen? - We offer you a competitive salary and attractive performance bonus of up to 20% - You are entitled to a wellbeing allowance (a set amount you can claim towards yoga, gym equipment or anything that promotes your wellbeing) - 2 volunteering days per year - Special discounts in our Designer Outlets - Hybrid working - we do all we can to accommodate flexibility. - Be part of an international organisation, with the opportunity to work with colleagues across eight countries. - Access to LinkedIn learning from day one with access to over 16,000 courses - An environment enabling your growth including internal moves, cross country projects and international secondments as well as a calendar of core development opportunities and bespoke learning. - Values-based culture - our colleagues make things happen in an inclusive and collaborative environment where we enjoy coming to work. We pursue excellence, make a difference and love to innovate. - Over 89% of our colleagues would recommend us as a good place to work (according to our most recent internal engagement summary) To be successful you’ll bring - Demonstrated experience of strategy and policy development in a large, complex environment. - Significant experience in a similar role, ideally gained in a large, complex environment within but not limited to retail or hospitality. Minimum of 10 year experience. - Risk and security management, property services and legislative knowledge are essential - Excellent people, team, communication and customer service skills - Knowledge and experience of ISO14001 and OHSAS18001 - Experience in Project Management, including managing costs, analysis, budgeting and forecasting - Environmental/Sustainability experience - IT skills: Intermediate Word, Excel, Outlook, AutoCAD and PowerPoint - Working proficiency in English including ability to fully read and understand English documentation/communications; preferably also Italian language skills What to expect - You will have a main point of contact within our Talent team - We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process. We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can Be part of something extraordinary At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. 95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. Our Success Framework Please view the full job description below Job Reference: MAG02087