Experteer OverviewAs an IT Service Management Specialist for our Pozzuolo Martesana branch, you will oversee IT hardware lifecycle, end-user support, and the ongoing improvement of service management policies aligned with business goals. You will drive ITIL-based processes, track KPIs, and collaborate with vendors to ensure accurate service documentation and license management. This role sits at the intersection of operations and IT strategy, enabling reliable, secure services across the organization. You will work with a global, diverse team that values innovation and professional growth.Retribuzione / BenefitsManage hardware lifecycle and end-user IT support in line with SLAsDevelop and administer IT Service Management plans aligned with divisional strategyLead IT Service Management projects for process implementation and improvementContribute to quality measurement reporting and continual improvement initiativesReport on CSFs, KPIs, and activity metrics for ITSM processesCollaborate with third-party vendors on ITSM initiativesMaintain accuracy of the Technical Service Catalogue with ownersTrack and manage software license usage and requirementsResponsabilitàStrong experience in Business Processes, Systems Integration, and SLA ManagementAt least 2 years in similar rolesExcellent analytical skillsStrategic vision and results-driven mindsetExcellent communication and negotiation skillsExperience in structured IT environments with focus on IT Security and Active DirectoryContinuous focus on productivity and optimization through Business Processes, Reporting, and ITILRequisiti fondamentaliHealthy work-life balanceCompetitive compensationIncentive and premio plansEqual opportunity employerInternational team experienceProfessional development opportunities#J-18808-Ljbffr