ABOUT THE ROLE
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. We are currently seeking full-time Telephony Technician candidates to join our team in support of the US Air Force in Aviano, Italy. This position will serve as a primary point of contact for telephony issues, assisting customers with IT-related requests, managing IT in-processing and out-processing procedures, and maintaining accurate records of all IT assets. Successful candidates will possess at least 1 year of related experience and be familiar with DHA IT procedures.
Candidates must possess existing base access. WHAT YOU WILL DO
Telephony Support:
The System Technician will focus on several key areas. For telephony support, the technician will provide first-level technical assistance for the MTF telephone system, troubleshoot hardware and software issues, and respond to user inquiries about phone functionality and related services. They will also configure and maintain telephone extensions and voicemail accounts, escalate complex issues as necessary, assist with the installation and relocation of telephone equipment, and maintain documentation related to the telephony system. Customer Service:
The System Technician will be the primary contact for IT-related requests, providing prompt and courteous assistance through various channels. They will log customer service requests in the IT help desk system, manage IT in-processing and out-processing for MTF staff, assist users with IT equipment, and follow up to ensure satisfactory resolution of issues. Basic IT tasks, such as password resets and account unlocks, will also be part of their responsibilities. IT Inventory Management:
The System Technician will maintain an accurate inventory of IT assets, track their movement, conduct regular audits, and assist with the disposal of surplus equipment according to DHA policies. They will keep records of software licenses, ensure compliance, generate inventory reports, and utilize the Defense Medical Logistics Standard Support (DMLSS) system for inventory tasks. General IT Support:
General IT support duties will include setting up computer workstations, aiding in software installation, troubleshooting network connectivity issues, maintaining an organized work environment, adhering to DHA IT security policies, and participating in training and development activities. Additional tasks may be assigned by the supervisor as needed. WHAT YOU WILL BRING
One year similar experience Understanding of basic telephony system Strong customer service Strong communication skills Familiarity with DHA IT procedures YOUR EDUCATION AND CERTIFICATIONS
High school diploma or equivalent CompTIA A+ or Network+ certification preferred Benefits
We offer great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive salary package, paid time off, Federal holidays, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
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