Job Description
Discover Your Next Opportunity
We are seeking a passionate, collaborative, and positive-minded Porter / Bell & Door Attendant to join our team for the 2026 season.
In this role, you will be the first point of contact between the guest and the estate: welcoming guests with courtesy, delivering luggage, escorting them as needed, and providing operational support with attention to detail and in line with Relais & Châteaux standards.
Main Responsibilities
• Ensure the first welcome on guest arrival according to Relais & Châteaux standards
• Take charge of guests’ luggage and ensure its prompt delivery to rooms, villas, or maisonettes
• Check entrance areas and common areas, keeping them tidy and clean
• Escort guests to various locations across the estate, facilitating access to the experiences offered
• Actively collaborate with the Front Office team to anticipate and meet guest requests
Reporting to: Front Office Manager
Qualifications
Requirements
• At least 1 year of experience in the same role in 4* / 5* environments
• Strong interpersonal and communication skills
• Team-player attitude and service orientation
• Precision, discretion, and attention to detail
• Excellent knowledge of English (a second foreign language is a plus)
• Well-groomed appearance and respect for sustainability values
• Own transport / valid driving license (Category B)
• Living locally is a plus
• EU passport
• Verifiable professional references
Additional Information
What We Offer
• A professional environment, immersed in the beauty of the Tuscan countryside
• A passionate team focused on people’s well-being
• Wellbeing initiatives and events that foster collaboration and inclusion
• 50% discount on food & beverage at our sister hotel (subject to availability)
• Opportunities for growth in a luxury and sustainability-driven hospitality setting
• Support from experienced hospitality managers
• Shared accommodation upon request (for non-residents)
• Staff canteen
• Uniform & laundry service
• Internal training in operational management and Relais & Châteaux standards
• Service quality & regulatory sector training
• Competitive salary in line with the role
Our Commitment to You
At Borgo Pignano, we offer a stimulating and respectful workplace where collaboration, creativity, and personal growth are at the heart of everything. We value each individual in an inclusive context, committed to sustainability and excellence.
We invest in your continuous training, with personalized growth paths and support from our managers. Join us in contributing to an extraordinary hospitality experience in one of Tuscany’s most exclusive locations.
Ready to Join Us?
Please send your CV, along with your consent to the processing of personal data in accordance with Legislative Decree 2018/101 and GDPR (EU Regulation 2016/679).
Your next chapter could start here.
We look forward to meeting you!