Lobby, banquet & private dining manager (m/f/x)

This position is responsible for the organization, planning, and overall management of daily operations for Lobby Services, Private Dining, and Banquets. The role also ensures smooth operation, guest satisfaction, and profitability across all areas of responsibility.

• Oversee the daily operations of Lobby services and Private Dining.
• Ensure prompt, professional service and smooth coordination between departments.
• Maintain high levels of cleanliness, hygiene, and service quality in all guest-facing areas.
• Manage guest requests, complaints, and feedback efficiently to enhance guest satisfaction.
• Supervise the setup and execution of special guest requests, including VIP treatments and private dining experiences.

• Take charge of event and banquet operations, ensuring seamless execution from start to finish.
• Coordinate with Event Organizers and other departments to ensure setup meets guest requirements.
• Conduct daily briefings with team members to communicate event details and updates.
• Implement cost-control measures and maintain operational efficiency within budget.
• Gather guest feedback to improve future event and banquet services.

• Recruit, train, and supervise staff for Lobby, Private Dining, and Events operations.
• Ensure that new hire orientation and continuous training are provided to maintain service standards.
• Monitor team performance, provide coaching, and handle disciplinary actions.
• Manage the scheduling and allocation of staff resources to ensure optimal service levels.

• Maintain knowledge of all food and beverage services, preparation methods, and hotel features.
• Ensure compliance with hotel fire and safety procedures.
• Attend briefings, meetings, and trainings as required.
• Maintain high standards of personal appearance and professional grooming.
• Perform other duties as assigned by hotel management.

• Diploma in Hospitality Management or Food & Beverage preferred.
• Minimum 2 years of relevant experience in a similar capacity.
• Good writing and oral proficiency in English.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Strong leadership and team management skills.
• Excellent communication and guest service abilities.
• Ability to work well under pressure and manage multiple operations simultaneously.
• Motivated, detail-oriented, and service-focused.
• Professionally groomed at all times.

• A competitive package.
• Integrating Collective Labor Agreement one and extended to the family.
• Staff cantine.
• Annual leave.
• Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning & development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.