Overview Senior Event Tech Manager at FIRST. FIRST is a global brand experience agency serving clients across financial services, technology, media, aerospace, healthcare, and professional services. FIRST has received multiple accolades including **** Most Innovative Marketing Agencies of the Year (Chief Marketer), Top Agency of the Year **** (Event Marketer), Global Agency of the Year, over 100 Employees (C⁢), and listed among the 200 Top Marketing Agencies (Chief Marketer) for ****, ****, and ****.
Location Remote working; EST hours essential.
What You Would Get To Do In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Senior Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports.
Your Contributions
Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
Implementation and project management of event registration websites, app builds and all technological aspects of our events
Troubleshoot technical issues
Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
Work with Event delivery team on overall program logistics, production, and implementation
Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
Registration desk flow design and set up
Lead contact for attendee management and technology vendors including pre-event and during execution
Assist in contacting clients for relevant information pertaining to the event
Create and distribute post event client surveys
Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
Manage relationships with technology suppliers including the negotiation of contracts
Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
Provide the client with cost savings / value adds whenever possible
Travel ******% annually) for on-site management of events to ensure full success and reconciliation
Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities include: overseeing vacation coverage, workload, staffing assignments, personal development reviews, and leading/directing the team
Keep up-to-date on emerging technologies, trends and ensure team members are informed
What We Are Looking For Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply. Contact ****** if you need an accommodation at any stage of the recruitment process.
8-10+ years of experience in Attendee Data Management and Event Technology, including meeting planning and coordination with registration and event technology
People management experience is preferred, but not required
Expert-level Proficiency In Cvent FLEX (Required)
Bachelor's Degree preferred
Proficient programming skills of HTML and CSS is preferred
Advanced proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms
Advanced experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
Advanced proficiency with Microsoft Office – Excel (VLOOKUP) and PowerPoint
Advanced project management skills with the ability to manage multiple projects simultaneously
Excellent written and oral communication skills at all levels
Extensive industry knowledge of new suppliers, services, and best practices
Strong client management skills with the ability to influence and lead by example
Strong ability to create best practices and take on new initiatives independently
Client-centric, adaptable to client needs and styles; able to deepen relationships and support business programs
Motivated, self-starter, able to take direction and work independently
Benefits include Medical, Dental & Vision, 401(k), Flexible Spending Accounts, Paid Time Off, EAP, Life/Disability/Pet Coverages, Wellness Stipend, Mobile Phone Allowance, Headspace access, and more. Global opportunities are available across FIRST's 7-country presence.
United States Residents: The base pay for this position ranges from $80,000 to $125,000. This role is also eligible for an annual discretionary premio.
Equal Opportunity FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications without regard to protected characteristics. If any candidate needs adjustments, please get in touch to discuss.
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