Ph3We are looking for a: /h3 pbTechnical Support Help Desk Specialist /b /p pThe Help Desk Specialist reports directly to the Technical Support Help Desk Manager and is responsible for: /p ul liManage Technical Support requests through the ticketing system BlueOnLine Portal /li liIdentify reference market critical/emerging technical issue /li /ul h3Main activities /h3 ul liProvide Technical support through BlueOnLine System directly to dealers and Branch Offices /li liIdentify and report to correct HQ department issues highlighted from field related to Parts catalogue, Workshop Manual and Diagnostic tool /li liInvolvement in different improvement activities with other departments (Service Ability, Diagnostic, Quality) /li liDevelopment of a Diagnostic Instrument (Diagnostic Sheets) introducing the "Problem Solving" methodology /li /ul h3Requirements /h3 ul liEngineering Master Degree (preferably Mechanical or Electronics) /li libEnglish proficiency (B2/C1) /b, knowledge of other languages is a plus /li liGood verbal and presentation skills /liliAutomotive technical knowledge Failure Modes /li liProblem Solving Ability /li liInterpersonal attitude /li liAfter sales processes knowledge /li liAbility to work under pressure /li liTeam working attitude and ability to synthesize /li liMinimum three year experience in a similar role /li /ul pbLocation /b: Modena /p /p #J-18808-Ljbffr