PpAre you passionate about technology, problem-solving, and delivering exceptional customer experiences? /ppJoin our team in bMilan /b as a bTech Support Implementation Specialist /b, where you’ll support our customers, implement innovative solutions, and become an expert in our cutting-edge products and services. /ph3About Us /h3pSupplyPoint is a global leader in intelligent inventory management systems. With a strong presence across multiple continents, we provide innovative solutions that help our customers improve productivity, reduce waste, and optimize supply chain operations. /ph3What You’ll Do /h3pIn this dynamic and customer-focused role, you will: /pullibProvide 1st and 2nd level technical support /b via phone, email, and remote tools—resolving issues involving software, hardware, networking, reporting, databases, and custom inquiries. /lilibOwn and manage incident tickets /b, ensuring accurate logging and timely resolution while meeting team KPIs SLAs. /lilibGrow and share product knowledge /b, contributing to an aligned and up-to-date knowledge base. /lilibConduct on-site service activities /b, including breakdowns, installations, deliveries, and customer implementations with professionalism. /lilibCollaborate with sales and customers /b to define system requirements and propose practical solutions. /lilibSupport departmental admin tasks /b, such as spares management and hardware returns/diagnostics. /liliParticipate in bon-call support rotations /b and carry out additional duties as requested by management. /li /ulpThis role is offered as a full-time employed position, and it is not a freelance/contracting role. /ppThis position involves occasional travel—approximately b30% of the time /b, up to 5 consecutive days (no weekends). /ph3What You Bring /h3ulliAssociate degree or equivalent industry experience /lili0–3 years in a technical support or IT environment working with software and hardware /liliStrong passion for technology and a hands-on approach /liliLogical thinker with excellent troubleshooting and diagnostic skills /liliIntermediate knowledge of PCs, networking, Windows, SQL, IIS, servers, and MS Office /liliBasic understanding of electronics/hardware /liliFamiliarity with common technical support practices /liliFluency in English (required) /liliAdditional fluency in French or Spanish (a plus) /liliFull driving license willingness to travel /li /ulh3What We Are Looking For /h3pWe’re looking for someone who demonstrates: /pulliCustomer Focus /liliAdaptability Flexibility /liliInitiative Ownership /liliStrong Interpersonal Skills /liliGoal Orientation and Results Focus /liliCommitment to Self-Development /li /ulh3Location /h3pbMilan, Italy /b — with travel across the region. /ppIf you are a proactive, adaptable problem-solver who thrives in a customer-centric environment, you enjoy tackling technical challenges, working collaboratively, and continuously developing your skills, and you’re ready to join a supportive team, strengthen your technical expertise, and make an impact in a fast-growing environment, bwe want to hear from you! Please submit your CV in English. /b /ph3Pay /h3pbPay: /b Pay is dependent on experience and skills, with a starting salary range of €26,500–€28,500 per year. /p /p #J-18808-Ljbffr