Director of residences (m/f/d)

Falkensteiner Resort Lake Garda brings contemporary elegance to one of Italy’s most graceful destinations. Surrounded by botanical richness and in harmony with the gentle rhythm of the lake, this resort blends thoughtful design with natural beauty. Built to 5-star standards, the hotel and private residences sit within a landscape that provides space for relaxation, exercise and new inspiration – all year round.

We are looking for dedicated people who are passionate about delighting our guests. We work together as
equals – inspiring each other and creating unforgettable experiences for our guests.

Would you like to work for a steadily growing family business and a dynamic hotel group with more than 30 hotels and residences in Europe? Would you like to help create a home away from home for our guests? Then Falkensteiner Hotels & Residences is the perfect choice for you!

We are looking forward to welcoming you to our team in Salò as:

About the Role

The Director of Residences is responsible for the end-to-end operation and administration of the Residences, acting as the on-site leader for all residential matters and ensures compliance with, and fulfillment of, all Falkensteiner obligations related to the administration and operation of the Residences and associated legal entities.

This is a hands‑on leadership role combining strategic oversight with operations execution, including concierge-style services, owner relations, rental management, and governance responsibilities.

The Director ensures seamless coordination between residence owners, guests, the property management company, and the hotel while safeguarding Falkensteiner brand standards.

This role initially operates as a stand-alone function and requires a high degree of autonomy and hands‑on involvement across all aspects of residences operations. The function will evolve to include additional team members (e.g. concierge/reception, residences manager amongst others).

The role reports to the Resort General Manager, has a dotted line to the Residences Business Unit Leader, and works closely with Falkensteiner HQ Residential Team.

Residences Operations & Owner Services

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• Serve as the primary on-site point of contact for all residence owners and their guests, personally delivering and overseeing concierge-style and a la carte services
  
• Manage owner reservations, guest registrations, and access to services, ensuring only authorized users benefit (including service fee control) and a smooth arrival and stay experience
  
• Deliver an exceptional, personalized owner and guest experience, handling complaints proactively and acting on owner feedback trends to drive continuous improvement
  
• Lead owner onboarding, orientation, and move-in/move-out, and foster owner community engagement through structured communications, events, and lifestyle programming
  
• Maintain the highest standards of discretion, confidentiality, safety, and security, and develop and refine residences policies, SOPs, and service protocols in line with house rules and condominium regulations
  
• Issue and manage rental agreements and service contracts, including renewals, extensions, and terminations, in line with local regulations and company policies
  
• Coordinate short‑term rentals, owner usage, and rental allocation, ensuring proper guest registration and alignment with legal requirements
  
• Ensure all rental activity complies with local letting, tourism, registration, privacy, and other applicable requirements, and maintain full control over contract documentation, ownership changes, and unit transfers
  
• Support rental program strategy through rate positioning, inventory allocation, and performance tracking to optimize owner participation and asset returns
  
• Own residences‑related revenue streams and oversee the commercial performance of the rental program overall and by unit
  
• Ensure accurate billing and invoicing of mandatory resort-related fees, monitor operating costs, and support budget control
  
• Support annual operating budgets, forecasts, and long‑term reserve planning, and review HOA budget structures (currently managed externally)
  
• Track, analyze, and report operational and commercial KPIs, with transparent performance updates to management and relevant owner bodies
  
• Represent Falkensteiner in the Homeowners Association as key liaison between HOA, owners, and Falkensteiner, ensuring compliance with condominium rules, bylaws, and governing documents
  
• Prepare materials for HOA and owner meetings, coordinate owner communications and reporting, document decisions, and follow through on action items, maintaining transparent owner communication platforms
  
• Manage and control the external property management company and all third‑party providers, including housekeeping, ensuring accountability, service quality, and compliance with agreed standards
  
• Conduct regular inspections and enforce corrective actions; ensure on-site staff are presentable, trained, and aligned with quality, presentation, and grooming standards; and manage vendor contracts, service agreements, and performance reviews for scope delivery and cost control
  
• Ensure seamless integration with hotel operations (F&B, Spa, Engineering, Housekeeping) with clear service‑level expectations, and work closely with Falkensteiner HQ on standards and reporting
  
• Support pre‑opening and operational readiness, partner with Sales and Marketing on residential sales, owner communications, and positioning, and promote sustainability and responsible operating practices
  
• Ensure proper maintenance of common areas and residential assets, overseeing maintenance plans, reserve strategies, and minor improvement projects with relevant stakeholders
  
• Conduct regular inspections to ensure timely corrective action and protect asset condition, and support capital planning, reserve studies, and enhancement initiatives that preserve long‑term value
  

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• Proven experience as Director of Residences within an international hotel brand; this is not a first‑time Director role
  
• Strong understanding of branded residences operations, including HOA governance, condominium structures, rental programs, and owner services
  
• Highly hands‑on mindset with the ability to operate independently and build structure in a lean, growing environment
  
• Strong operational, financial, and administrative capabilities, including P&L management
  
• Excellent interpersonal, owner relationship, and stakeholder management skills, with the ability to influence owners, hotel leaders, corporate teams, and external partners with credibility and diplomacy
  
• Professional, detail‑oriented, proactive, and quality‑driven, with willingness to work flexible hours in a dynamic residential environment
  
• Demonstrated ability to lead, coach, and develop small operational teams as the function grows
  
• Good command of hotel and residences systems (PMS, CRM, reporting tools) and standard Microsoft Office applications
  
• Sound knowledge of local residential, short‑term rental, privacy, health and safety, and contractual compliance requirements
  
• Fluent in English and German (spoken and written); Italian a plus
  
• Pre‑opening experience in a 5‑star hotel or branded residences environment and property or association management certification are advantageous
  

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• All inclusive onboarding at the beginning of your employment for a good start
  
• Active shaping of a dynamic work environment
  
• A secure, long‑term position within the Falkensteiner Family with internal promotion potential
  
• Team Member Rates and Family & Friends special rates with additional F&B and Spa discounts in over 30 Falkensteiner Hotels & Residences
  
• Cross‑exposure opportunities in other Falkensteiner properties
  
• Access to regional partner benefits and corporate discounts
  

Compensation is based on the collective agreement for the hotel and hospitality industry, with a clear willingness to overpay depending on qualifications and experience.

Please send your application only in English or German. xjrgpwk

Apply now using the “Apply” button! We’re looking forward to hearing from you!

Take a look at your future workplace: Resort & Appartements Gardasee | Falkensteiner Resort Lake Garda