Position InformationLocation: Terranuova Bracciolini (AR), ItalyFunction: ServiceContract: PermanentTravel: Availability to travel in Italy and abroadEducation: Diploma or degree in a technical field (electronics, electrical engineering, energy engineering or similar)Languages: Fluent Italian, good knowledge of technical English (spoken and written), additional European languages will be considered a plus.Job Summary and ScopeThe candidate will be responsible for providing on-site technical support to customers, partners and distributors for the diagnosis and resolution of problems with photovoltaic inverters and related solutions. He/she will be required to conduct training at customer sites and will be a technical point of reference to ensure service continuity and customer satisfaction.ActivitiesProvide on-site technical assistancePerform diagnostics and troubleshooting on photovoltaic inverters and related systemsSupport installers, service partners and customers in commissioning and troubleshootingCollaborate with the remote support team for the escalation of complex casesDraft technical intervention reportsCollect technical data to share with R&D and Quality departments for analysis of any recurring issues or product anomaliesUpdate and maintain the company knowledge base with standard procedures and solutionsTechnical SkillsBasic knowledge of photovoltaic systems and invertersAbility to read and interpret electrical diagrams and technical manualsGood familiarity with diagnostic tools and monitoring softwareProficiency in Office and CRM ticketing systemsBehavioral SkillsCustomer focus and clear, professional communication skillsProblem solving and ability to work independentlyAbility to work in a team and collaborate with multiple departmentsStress management and ability to work on multiple requests simultaneously#J-18808-Ljbffr