Ph3Operations Service Owner /h3 pPrimary location: Cremona, Italy. /p pPriority given to candidates eligible under Italian Law 68/99 (protected categories). Candidates based in Spain or Romania are also encouraged to apply. /p pThe Operations Service Owner (OSO) is responsible for enabling and managing digital services throughout their entire lifecycle, acting as the subject‑matter expert for all technical, non‑technical, process, and service‑related topics. The OSO ensures stable service operations, drives continuous improvement, and manages complex projects aligned with the Service Management framework. /p h3Responsibilities /h3 h31. Service Operations Lifecycle Management /h3 ul liImplement the operational strategy for digital services, especially for edge environments, IoT devices, gateways, and EMR/EHR integrations. /li liEnsure reliability, scalability, recoverability, security, and efficiency of digital services. /li liOversee delivery and performance of services, ensuring compliance with SLAs and KPIs. /li liLead the resolution of operational issues, coordinating cross‑functional teams and minimizing downtime. /li liMaintain service documentation, including Service Design Concepts, Implementation Blueprints, and Service Manuals. /li liManage service transition to Service Managers and Operations teams. /li liKeep services updated in the service catalogue. /li /ul h32. Partner Stakeholder Management /h3 ul liManage relationships with key technology and service partners, ensuring contractual performance and handling escalations. /li liCommunicate effectively with internal service verticals and IT stakeholders. /li liDefine service interfaces, support SLA/OLA negotiation, and support contract drafting. /li /ul h33. Performance Monitoring Continuous Improvement /h3 ul liDevelop analytics, KPIs, and performance reporting for services and business verticals. /li liIdentify trends, risks, and opportunities for service optimization. /li liMaintain compliance with global standards and risk mitigation strategies. /li liContribute to governance, create budgets, report service costs, and support policy development. /li /ul h34. Incident, Problem Change Management /h3 ul liWork closely with Service Managers to resolve incidents, problems, and change requests. /li liReceive service defects, manage problem‑solving workflows, and oversee improvements. /li liSupport high‑complexity service implementations and independently lead low‑ and medium‑complexity ones. /li /ul h35. Project Management /h3 ul liLead and manage complex projects, including planning, scheduling, risk assessment, and issue tracking. /li liEstablish and maintain communication plans and project governance standards. /li liSupport the development of project processes and best practices. /li liMentor junior staff and work with cross‑functional teams to ensure project success. /li /ul h3Qualifications /h3 ul liInformation Technology or similar. Bachelor’s degree required; advanced degree preferred. /li liMinimum three years’ experience as Service Manager/Service Owner. /li liMinimum five years’ experience as Project Manager. /li liTen or more years of experience in digital service operations is preferred. /li liSkill in dealing with ambiguity and hypothesis‑driven thinking: ul liCapacity to function well when information is incomplete or uncertain. /li liA structured approach to solving problems when the data is incomplete. /li /ul /li liStakeholder management: ul liManaging relationships with stakeholders, customers, and vendors. /li liNegotiation and conflict resolution. /li /ul /li liProblem‑solving and decision‑making: ul liAnalytical mindset. /li liPrioritization and decision‑making under pressure. /li /ul /li liLeadership and team collaboration: ul liLeading cross‑functional teams. /li liInfluencing without authority. /li /ul /li liCommunication: ul liClear verbal and written communication. /li liExplaining technical issues to non‑technical stakeholders. /li liLeading meetings, discussions, and workshops. /li /ul /li liTime management: ul liCoordinating and prioritizing multiple projects. /li liMeeting deadlines. /li /ul /li /ul h3Benefits /h3 ul liHybrid work arrangement. /li liCareer development opportunities. /li liSupportive corporate culture with room for innovative thinking. /li liAccess to a global network of experienced professionals. /li liBenefits of a successful global corporation within a medium‑sized company environment. /li /ul /p #J-18808-Ljbffr