Position
B rand Ambassador
1. Excite and install passion and pride for the brand
2. Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
3. Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM/ Client Management
4. Reflect the visual merchandising guidelines promoting the brand image
5. Enhance customer service standards in store to ensure the best client journey
Sales/ Business Monitoring
6. Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
7. Build and maintain a relationship with them
8. Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
9. Process the sale in a confident and professional manner
10. Gather the client’s CRM details to enlarge your client book
11. Drive your product knowledge by keeping up to date with fashion trends
12. Update yourself on all product lines through research
13. Ensure all Company policies and procedures are attended
14. Support control and management of stock
Team Management/ Back Office
15. Lead the team through morning briefings, objective setting, training and direct coaching together with the UK Retail Manager
16. Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency
17. Ensure all Company policies and procedures are adhered to
18. Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns
19. Evaluate the performance of each Sales Associate and provide constant feedback to ensure results
20. Responsible for the day to day needs of the business and administration.
Additional information
21. A minimum of 3 years’ experience in sales in a luxury, high fashion environment.
22. Experience in selling RTW / LG.
23. Passion for fashion and sales.
24. A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience.
25. Excellent personal presentation – a KENZO Brand Ambassador.
26. Understanding of Retail KPIs.
27. A fluent level in English is essential and additional languages are an advantage.