Nordson Packaging, a global leader in leader in precision dispensing, fluid management, and related technologies, is seeking a highly motivated and talented Field Service Team Leader (m/f/d) to join our team in Segrate (MI), Italy. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
The Field Service Team Leader (m/f/d) will coordinate a service team for Italy (9 persons currently) from field activities to technical support, as well as customers, using corporate tools and processes and will be reporting to the Service EMEA South Manager. Part of the daily business will be the planning of resources, inventory control, to reach the targets and contribute to the sales budget.
The team leader will implement Nordson's programs and policies and collaborate with other country peers being part of EMEA Service team.
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
PROFILE REQUIRED (Italy field service leader)
Skills
* Dynamic person, oriented to teamwork, with clear and honest communication and with a vocation to serve the client, working in a multidisciplinary and international environment.
* Capable of coordinating activities to implement service tasks
* Have excellent communication skills to work with multiple teams for optimizing collaboration
Capabilities
* Goal Orientation and Customer Service
* Ability to manage and plan resources and people
* Communicating to the team
* Able to work in pressure environments and set priorities
Experience
* Minimum of 5 - 10 years in industrial sectors, experience in maintenance in production plants and knowledge of the packaging or food/beverage industry will be valued
* Minimum of 3 - 5 years of experience in management teams
Education background
* Technical background required. Engineering degree preferably electro-mechanics. PLC programming knowledge is also valued
* English language is essential
* User-level knowledge of the main IT tools (Windows environment, CRM, etc.)
* Driver's license
Other
* Willing to reside in the geographical environment of Milan.
* 20% traveling required
Benefits
We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development.
About Nordson Packaging
Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.
Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.
Interested?
If you are interested in being a part of a team that is dedicated to providing advanced inspection and testing solutions and creating an inclusive and diverse workplace, please apply online with your CV.
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