Etjca S.p.a.
Il contenuto generato dall'IA potrebbe non essere corretto." width="643" height="257"> Presentation overview Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector Job Title : CUSTOMER EXCELLENCE PROFESSIONAL You will drive best-in-class customer satisfaction by ensuring intensive customer relationships and communication. You will coordinate integrated service processes from order entry to on-time delivery and order fulfilment, meet service and inventory targets in balance with cost objectives, and support cross-functional projects to continuously improve Customer Excellence and supply chain-related processes and costs. Core company values Quality and Precision Sustainability and Social Responsibility Honesty, Transparency and Integrity Organizational structure Report to the Team Manager Key responsibilities Coordinating integrated service processes from order entry to on-time delivery and order fulfilment Monitoring and posting customer orders received via EDI, TecCom and other channels Managing the initial set-up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers Acting as main interface to service providers and carriers, including delivery coordination and invoice approval Delivery management, ensuring on-time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes Organizing labelling activities and work orders Monitoring storage performance regarding age, quality, quantity, costs and efficiency Planning material requirements and managing packaging and decoration materials in line with purchasing processes Ensuring achievement of defined KPIs (e.g. on-time quantity fill, claim management) Supporting customer satisfaction through effective claim management Maintaining master data, including label management and Bill of Material updates Supporting continuous improvement and cost-saving projects Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies) Archiving and maintaining documents in accordance with internal requirements (RIM) Career development opportunities In the medium to long term, there may be opportunities to leverage the resource within the Group's companies Hard Skills Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration Several years of relevant work experience (approx. 3-4 years) in Sales, Production or Logistics, preferably in an industrial or international environment Experience in the automotive industry is an advantage Strong analytical skills combined with excellent self- and time-management abilities High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements Sensitivity and understanding of dangerous goods shipments Advanced proficiency in SAP and Microsoft Office applications Strong communication skills with the ability to collaborate effectively with various stakeholders Fluency in English and Italian, both in spoken and written Soft Skills Planning Forward-thinking Problem solving Teamwork Contract conditions • Work location : Brescia • Working hours and work-life balance : 9.00-13.00 e 14.00-18.00 • Contract type : Permanent Contract • Gross Annual Salary : The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates' qualifications and experience competing for the position GAL: 36.000€ - 45.000€ Candidates of all genders (Law 903/77) are invited to read the privacy notice at https://etjca.it/informativa-per-candidati (Articles 13 and 14, EU Regulation 679/2016) published on the website www.etjca.it. Etjca S.p.A. (Ministry Authorization No. 1309-SG dated 23/02/2005) Etjca Group S.p.A. À autorizzata ad operare dal Ministero del Lavoro e delle Politiche Sociali (Aut. Min. Prot. N. 1309-SG del 23/02/2005). L'offerta di lavoro À rivolta a tutti i candidati, senza distinzione di genere, ai sensi del D.Lgs. 198/2006 e s.m.i., e indipendentemente da etÀ, etnia, credo religioso o orientamento sessuale, ai sensi dei D.Lgs. 215/2003 e 216/2003. Si invitano i candidati a prendere visione dell'informativa privacy https://etjca.it/informativa-per-candidati (Reg. UE 679/2016 c.d. GDPR) pubblicata sul sito www.etjca.it. Il servizio À gratuito. Settore: Trasporti e logistica Ruolo: Customer Service Percentuale di occupazione: Full-time Gestisce altre persone: No Tipo di occupazione: Contratto a tempo indeterminato Patente: B Inglese Fluent Sede: brescia Settore: Trasporti e logistica Ruolo: Customer Service Orario: Full-time***---***https://offerte-di-lavoro.trovolavoro.com/job/view-job.php?id=1223479-customer-excellence-professional-brescia&language=it