PpJob ID: | ADCI - BLR 14 SEZ - F07 /ph3Overview /h3pPerfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering. We are looking for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. /ph3Responsibilities /h3ulliTechnical Support and Problem Resolution: Diagnose and resolve complex production software issues across multiple products and services; perform comprehensive troubleshooting and root cause analysis for technical challenges; provide timely and effective support through ticket management and customer communication. /liliSoftware Development and Maintenance: Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting; maintain and configure software systems in staging and production environments; implement fixes and enhancements for internally developed software applications. /liliSystem Operations and Monitoring: Design and implement monitoring solutions to ensure system reliability and performance; manage software deployments and support infrastructure in AWS and web technology environments; create and maintain system and support status reports. /liliTeam Collaboration and Knowledge Management: Coordinate support issue handoffs within the team; develop and contribute to a comprehensive team knowledge base; collaborate with cross-functional teams to improve operational excellence. /liliProduct and Service Ownership: Take ownership of digital products or system components; ensure adherence to service level agreements (SLAs); coordinate customer notifications and workflow management. /li /ulh3BASIC QUALIFICATIONS /h3ulliExperience in automating, deploying, and supporting large-scale infrastructure /liliExperience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust /liliExperience with Linux/Unix /liliExperience with CI/CD pipelines build processes /li /ulh3PREFERRED QUALIFICATIONS /h3ulliExperience with distributed systems at scale /li /ulpOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr