About Us
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Axelera AI is not your regular deep‑tech startup. We are creating the next‑generation AI platform to support anyone who wants to help advancing humanity and improve the world around us. In just four years, we have raised a total of $370 million and have built a world‑class team of 220+ employees (including 49+ PhDs with more than 40,000 citations), both remotely from 18 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands. We have also launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Our unwavering commitment to innovation has firmly established us as a global industry pioneer. Are you up for the challenge?
Position Overview
We are looking for a skilled Embedded Engineer to join our AI Software and Drivers & OS team in Florence.
This role focuses on diagnosing and resolving advanced technical issues identified through current product analysis as well as supporting new and ongoing AIPU products released throughout the year.
Key Responsibilities
Develop new product features for our AIPU product lines working together in the team with the other senior engineers
Serve as escalation support for complex incidents involving AI software, drivers, and operating system components
Troubleshoot technical issues related to our AIPU products, including new releases, firmware updates, and feature rollouts
Analyze system data, logs, and user reports to identify underlying root causes
Collaborate with engineering teams to validate defects, propose fixes, and support resolution planning
Maintain accurate documentation of incidents, resolutions, and known issues
Provide expert feedback to improve knowledge bases, standard operating procedures, and support workflows
Support continuous improvement efforts based on current system analysis and customer feedback trends
Assist in testing and validating patches, software updates, and new feature implementations
Communicate technical information clearly to both technical and non‑technical stakeholders
Qualifications
This position is open both to entry‑level engineers with interesting personal portfolios of academic or hobby projects as well as engineers with 2-5 years of experience
Strong understanding of operating systems (Windows, Linux, real‑time operating systems etc.) and driver‑level troubleshooting
Familiarity with AI‑related software components or embedded systems preferred
Experience analyzing logs, debugging, and using support diagnostic tools
Ability to work cross‑functionally with engineering, QA, and product teams
Strong problem‑solving skills and customer‑focused mindset
English proficiency
Location
We offer a flexible working arrangement, with options to:
Work from one of our Axelera AI offices (Leuven in Belgium, Amsterdam and Eindhoven in the Netherlands, Zurich in Switzerland, Florence and Milan in Italy or Bristol in the United Kingdom) if you're already based in the vicinity
Work fully remotely from any European country (incl. the UK) you are already in
Relocate with us and work from Italy (Florence or Milan) or the Netherlands (Amsterdam or Eindhoven)
Kindly note that priority will be given to candidates who are interested in being based in Belgium or Italy.
What We Offer
This is your chance to shape and be part of a dynamic, fast‑growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares. An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team.
At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. xlwpduy Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.
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