Associate Customer Success Manager Location: Remote – Based in Switzerland or Italy Languages: Fluency in English and Spanish required Our client is a rapidly growing technology company operating in the cybersecurity and industrial technology sector. Their intelligent platform helps protect complex Operational Technology (OT) and Internet of Things (IoT) environments used by global enterprises and public-sector organisations. Working with clients across energy, manufacturing, transportation, and critical infrastructure, they help safeguard essential systems through advanced monitoring, analytics, and automation technologies. As part of continued international expansion, the company is hiring an Associate Customer Success Manager to strengthen relationships with key enterprise customers, drive adoption of its solutions, and ensure measurable business value. This is an exceptional opportunity to join a forward-thinking organisation during a major growth phase, contributing directly to the protection and resilience of global digital operations. We’re seeking a confident, customer-focused professional with strong technical understanding and the ability to engage both business and technical stakeholders. Fluency in English and Spanish (written and spoken) Experience in Customer Success, Technical Account Management (TAM), or Solutions Engineering (SE) Proven track record driving customer adoption, usage, and value realisation Good understanding of IT or network security (experience in OT or industrial cybersecurity advantageous) Comfortable delivering product demos, reports, and training sessions Strong organisational skills and attention to detail in managing customer records and interactions Skilled in building success playbooks, renewal strategies, and customer recovery plans Fluency in Italian and/or Portuguese Experience in process improvement or scaling Customer Success operations As a Customer Success Manager, you’ll serve as the primary contact for a portfolio of enterprise clients – ensuring they achieve maximum value from the company’s technology solutions and remain long-term advocates. Building tailored Customer Success Plans that align to client goals Identifying risks and implementing effective mitigation strategies Using data insights and trend analysis to improve engagement and reporting Contributing to internal enablement and external training materials Delivering both technical briefings and executive-level presentations This role offers the chance to make a tangible impact within a mission-driven organisation that sits at the intersection of technology, security, and industrial innovation. If you’re passionate about customer success, thrive in technically complex environments, and want to be part of a company helping secure the world’s critical infrastructure – we’d love to hear from you.