This is what your job entails
Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world.
We need you to ensure qualitatively operational control and to continuously improve customer satisfaction.
Your task
* As a Quality Administrator, you will play an important role in ensuring the quality and effectiveness of our operations.
* Your tasks will include performing regular quality control and quality-based coaching with agents or service providers’ quality responsible, helping them maintain high standards of performance.
* You will work closely with the colleagues to share insights with service provider representatives, aiming to improve overall service quality.
* Monitoring critical tasks and newly implemented processes will also be part of your role, as you provide necessary feedback on these processes based on the company's needs.
* You will be responsible for distributing regular reports, automating this process whenever possible to enhance efficiency.
Your contribution
You will significantly contribute to our commitment to quality and customer satisfaction, collaborating with various teams to drive continuous improvement.
Your environment
CCM is transitioning to an international line organization. You will work in an international setting with Colleagues from France, Germany, Italy and Poland.
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