PAmplifon is the global leader in hearing care solutions and services, with over 20,000 professionals and a network of 9,500 points of sale across 26 countries. The company helps people rediscover the emotions of sound and values its employees as key to success, offering growth opportunities in a multicultural environment. Recognized as a Top Employer 2024 in Europe, the US, and New Zealand, and as a Global Leading Employer for all 26 countries, Amplifon's corporate HQ is in Milan. /ppWe are currently seeking a bGlobal Store Operations Specialist /b to join our Symphony project team. You will be responsible for implementing the Omnichannel Transformation program, designing and deploying a state-of-the-art platform to manage business operations across Amplifon Store and Contact Center, serving as the key contact between Corporate and the countries. /ppYour responsibilities include: /polliLeading the design phase of the Omnichannel platform by collaborating with Retail, Supply Chain, and Finance teams to ensure solutions meet global and local needs, from sales to stock management and store operations. /liliWorking with the IT solution design team to define the best UX/CX solutions. /liliOverseeing the build phase, coordinating with IT and conducting user acceptance testing. /liliFacilitating data migration to the Salesforce platform with minimal disruption. /liliProviding training and support to local trainers and audiologists to optimize platform usage. /liliMonitoring post-implementation performance, resolving issues or bugs. /liliSupporting continuous improvement projects like automatic replenishment, returns management, and custom product ordering tools. /liliDriving process improvements to optimize store operations and overall performance. /li /olpIdeal candidates will have: /pulliA Master's degree in Economics, Business Administration, Management Engineering, or similar. /lili2-3 years of experience in store operations, project management, or related roles. /liliStrong analytical, problem-solving, and data interpretation skills. /liliProficiency in English (written and spoken). /liliProficiency with MS Office (Excel, PowerPoint, Word, Outlook). /liliKnowledge of CRM systems, preferably Salesforce. /liliExcellent communication and interpersonal skills for cross-functional teamwork. /li /ulpAdditional benefits include a hybrid working policy (9 days/month remote), access to learning resources like LinkedIn Learning, and exclusive discounts on leisure and travel. Amplifon is committed to diversity and equal opportunity in the workplace. /p #J-18808-Ljbffr