Professional | Full-Time | Commercial Continui a leggere per comprendere appieno cosa richiede questo lavoro in termini di competenze ed esperienza. Se il suo profilo è in linea, invii la sua candidatura. At Vestas, we are committed to taking care of our customers—every day. Customer Service Management plays a critical role in connecting our customers with our organization, ensuring long‐term partnerships and increasing the value we create together. Responsibilities Manage the overall performance of service contracts, ensuring that Vestas' and customers' contractual obligations are fulfilled. Develop a deep understanding of contract requirements and closely monitor compliance, performance, and delivery against agreed targets. Act as the primary point of contact during the Service Contract (SC) phase, owning the customer relationship and contributing strategic insights to support commercial decisions. Maintain a comprehensive 360° view of the customer account, ensuring cross‐functional alignment and clear reporting of contract performance. Manage complex contractual discussions, including negotiations and settlements, aiming to reach the best possible commercial outcome while identifying opportunities for added value. Qualifications Master's degree in Mechanical, Electrical, or Industrial Engineering. Solid foundation in statistics and basic economics. Experience working with reporting tools and data analysis, with the ability to translate insights into actionable decisions. Good understanding of contractual frameworks and the ability to interpret legal clauses. Previous experience in contract management. Competencies Structured and professional, able to maintain focus in complex or demanding situations. Active listener with a collaborative mindset and effective interpersonal skills. Effective communication, coordination, and negotiation abilities. Skilled at managing stakeholders across different functions. Solid understanding of budgeting and cost‐control principles, familiarity with SAP and knowledge of Salesforce. Focus on creating trusted customer connections and supporting lasting engagement through value‐based solutions. Methodical and solution‐oriented, with strong problem‐solving skills and the ability to identify and address potential conflicts using data and insights. Fluency in both Italian and English. What We Offer We offer an exciting opportunity within an international and fast‐growing environment in the wind power sector. You will be part of an engaged team that plays a key role in supporting the global energy transition. We invest in your personal and professional development, providing opportunities to grow your skills and expand your career. Your work will directly contribute to Vestas' mission of supporting the transition toward a carbon‐neutral energy system worldwide. Our Commitment to a Fair Hiring At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we ask that applicants remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting a resume. Your CV should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. xrdztoy We believe that a diverse workforce enhances our ability to think differently and solve complex challenges. #J-18808-Ljbffr