Job ID: 10383571 | ADCI - BLR 14 SEZ - F07Operational Risk Manager (1LoD) - Account ComplianceThe Account Compliance team at Amazon is dedicated to making the organization the safest and most trusted place to buy and sell. Our primary goal is to protect our customers' interests while balancing risk management with exceptional customer experience. This is achieved through our global First Line of Defense (1LoD) risk program.We are now seeking an experienced Operational Risk Manager to join our Global 1LoD risk program.Key Job Responsibilities
Conduct ongoing RCSAs to lead and support regular Risk & Control Self-Assessments, identifying, assessing, and reviewing the adequacy and effectiveness of risk management and control systemsFacilitate RCSA workshops to help identify unknown operational risks and enhance risk awareness across the organizationProvide oversight of Management Control Indicators (MCIs) to ensure they effectively signal potential control weaknesses or emerging risksReview MCI thresholds and escalation protocols, ensuring timely identification and response to control deteriorationPartner with business teams to validate that MCIs remain relevant, effective, and aligned with evolving risk profilesLead change management initiatives related to the implementation and evolution of the 1LoD risk frameworkAssess the operational risk impact of organizational changes, new products, processes, or systemsSupport stakeholders through transitions, ensuring risk considerations are embedded in change initiatives from inceptionEnsure consistent understanding and awareness of operational risks across the organization through collaboration with various functionsEngage with stakeholders to drive risk mitigation through comprehensive risk assessment and treatment plansPresent risk assessment findings and recovery strategies to key stakeholders across 1st and 2nd Line of Defense
Basic Qualifications
4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experienceKnowledge of retail food code and regulations governing grocery retail at local, state, and federal levelsBachelor's degree or equivalentExperience handling confidential informationExperience interacting with local food safety regulators
Preferred Qualifications
3+ years of program requirements definition and data and metrics leveraging to drive improvements experienceProfessional auditing qualification, or similar risk or compliance credentialsExperience with SQL and Excel
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