This is a contractual role. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential ResponsibilitiesInitiate and respond to inquiries about leave and disability events, benefits, and options available to employeesServe as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by AmazonLeverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriateCritically assess and adjust the case management plan to an employee’s changing needsAddress and respond to sensitive situationsTroubleshoot issues and seek to remove barriers before, during, or after a leave eventRespond to employee impacting issues that may arise during the leave event and ensure the right communication occursIdentify and solve problems that may arise, sometimes with limited informationFacilitate a smooth return to work and ramp-back plan for employees returning to the workplaceEducate managers and business partners on employee concerns and needs prior to being off or returning back to workCommunicate regular updates to employees and stakeholders both verbally and in writingEnsure compliance with standard work, federal/state regulations, and company policyMaintain system records to ensure accurate and timely information/documentationConsult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriateOther duties as assignedBasic QualificationsBachelor\'s degree in business2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management roleIntermediate proficiency in MS Word, Excel and OutlookPreferred QualificationsMaster\'s degreeExperience handling confidential informationExperience with process improvement and stakeholder managementExperience and knowledge in Six Sigma belts and process improvement initiativesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: March 10, 2026 (Updated 5 days ago)Posted: January 27, 2026 (Updated 5 days ago)Posted: March 2, 2026 (Updated 7 days ago)Posted: January 27, 2026 (Updated 9 days ago)Posted: January 27, 2026 (Updated 10 days ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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