Sisecam was founded in 1935
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to establish Turkey's glass industry in line with the vision of
Mustafa Kemal Atatürk, a great leader respected worldwide. Today, Sisecam is a major global player in the fields of glass and chemicals. Sisecam is the only global company
operating in all core areas of glass production –
including flat glass, glassware, glass packaging, and glass fiber. Currently, Sisecam ranks among the world's top two manufacturers of glassware and the top five producers of glass packaging and flat glass.
Sisecam
is one of the three largest soda ash producers in the world
and
the world leader in chromium chemicals.
Sisecam plays a leading role in the
flat glass ,
glassware, glass packaging, chemicals, automotive, glass fiber, mining, energy
and
recycling
business lines. Sisecam operates production facilities in Germany, Italy, Bulgaria, Romania, Slovakia, Hungary, Bosnia-Herzegovina, Russia Federation, Georgia, Ukraine, Egypt, India, and the USA in addition to Turkey.
Sisecam who takes firm steps towards its goal of becoming one of the world's top 3 manufacturers in its main fields of activity, with its competent human resources and smart technologies, and uninterruptedly continues to transform its digital infrastructure and culture by considering the future necessities. Sisecam who has
90 years of experience, more than 24 thousand employees, production activities in
14 countries on four continents, and a sales network of more than
150 countries, continues its growth journey in line with its
\"Global Excellence \" strategy and with
an inclusive approach that supports the development of company's entire ecosystem. Sisecam takes responsibility fo r protecting the planet, empowering society and transforming life with its CareForNext strategy, which is compliant with and centered around the United Nations Sustainable Development Goals. Sisecam uses all its experience and competencies to promote sustainable development in every aspect. xrdztoy
We are looking for a \" Customer Quality Engineer"
to take part in Customer Quality team. The ideal candidate would have the following qualifications:
Bachelor's degree in Engineering, preferably Mechanical or Materials Engineering
Minimum 3 years of hands-on experience in flat glass manufacturing processing especially in offline coated glass - including cutting, edge processing, tempering, IGU production
Preferably field experience in production or quality engineering
Strong understanding of flat glass production processes, especially coated glass processes
Familiarity with quality tools such as 8D, root cause analysis, and process audits
Good command of Italian and English
Strong regional knowledge
Experience in customer-facing roles, preferably in production & quality
Excellent problem-solving skills and ability to work independently in dynamic environments
No travel restrictions and having a valid driving license
Willing to be based in North Italy and travel frequently (in Italy and/or abroad)
Job Description
Conduct on-site customer visits across Europe to address technical issues and provide immediate support
Monitor field quality, shipment integrity, and line performance during trial productions
Conduct product and process validation at customer lines to ensure suitability for customer applications
Troubleshoot and resolve customer complaints efficiently while maintaining strong client relationships
Collaborate with production and quality teams to resolve issues across production processes and report findings and customer insights to internal teams for continuous improvement