A Front Desk Supervisor supervises activities managed at the hotel front desk, including check-in / check-out, guest requests, concierge services, and promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and various hotel departments. You are responsible for supervising activities that create the first impressions of our guests. Your tasks will include:
* Supervising front desk operations during your assigned shift to ensure high standards
* Ensuring your team has up-to-date knowledge of hotel products, services, pricing, promotional offers, and VIP or special events
* Advising your team of any special events or VIP guests
* Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork
* Maximizing sales through up-selling and marketing programs
* Managing guest requests, inquiries, and complaints promptly and thoroughly
* Maintaining a professional appearance of the front desk with a focus on hospitality and guest service
What are we looking for?
A Front Desk Supervisor working for Hilton brands represents the hotel to our guests and collaborates with team members. To succeed in this role, you should demonstrate the following:
* Experience in front office roles within the hotel, leisure, or retail sectors
* Strong commercial awareness and sales skills
* A calm, organized work ethic with the ability to prioritize and meet deadlines
* Excellent supervisory, interpersonal, and communication skills
* A passion for delivering exceptional guest service
* Fluent in Italian and English
* Excellent grooming standards
It would be advantageous to have:
* A relevant supervisory or management certificate, diploma, or degree
What is it like to work for Hilton?
Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional accommodations, service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide every day. Our team members are at the heart of this mission.
by helplavoro.it
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