Job Title: Patient Journey Manager
Established Search is excited to be exclusively partnered with an innovative organization in the surgical ophthalmology space, dedicated to bringing improved vision and quality of life to those with untreatable retinal disorders.
The Patient Journey Manager will serve as a critical link between clinical partners, rehabilitation teams, and patients—ensuring seamless coordination across the entire treatment pathway. From initial patient selection through surgery and post-operative rehabilitation, you'll be the go-to expert guiding all stakeholders to achieve optimal outcomes.
Key Responsibilities:
* Build strong working relationships with implanting centers and rehabilitation teams.
* Provide hands-on training to clinical personnel, including visual rehab and low vision professionals.
* Support and oversee the complete patient journey, including selection, surgery follow-up, and long-term rehab.
* Collaborate closely with commercial and medical teams to activate new treatment centers.
* Engage with patient groups, doctors, and referral networks to raise awareness and improve access to care.
* Facilitate communication between surgical and rehab teams to ensure continuity and quality of care.
* Identify and coordinate patient testimonials for awareness campaigns.
* Act as a key contact for patient support challenges and incident reporting.
Required Skills & Qualifications:
1. Degree or qualification in Orthoptics, Optics, or a low vision-related field.
2. 3–5 years' experience in medical devices and/or pharmaceuticals, ideally within ophthalmology.
3. 3–5 years' experience in low vision rehabilitation.
Desired Attributes:
* Passionate about patient care and improving quality of life.
* Strong communication and presentation skills with a patient- and customer-centric mindset.
* Effective project manager with experience across multidisciplinary teams.
* Adaptable, proactive, and capable of working under pressure.
* Fluency in local language and proficiency in English.
* Competent with MS Office; tech-savvy mindset preferred.