Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. Key job responsibilities Key job responsibilities Roles and Responsibilities: This includes, but is not limited to: - Researches and evaluates facts surrounding seller transactions - Takes appropriate action on investigated transactions based on established standard operation procedure and tools - Documents their actions by providing detailed annotations - Understand the issue and make best use of the available resources to resolve it - Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard - Communicate with internal and external stakeholders - Understand performance metrics to create analysis for driving business goals - Meet predetermined and assigned productivity targets and quality standards Virtual Location - TS - Demonstrated problem solving and analytical skills - Proven ability to work productively and efficiently in an independent setting - Proven ability to clearly communicate with managers and associates at all levels - Global perspective and solid understanding of business objectives - Excellent attention to detail and work with the highest level of accuracy Additional Information: Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months') Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months).