EUR 40.000 - 60.000 This is what your job entails Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to ensure qualitative operational control and to continuously improve customer satisfaction. Your task : You will establish a strategic international quality framework with international quality KPI. Also, you will strategically and continuously develop the skill concept according to customer expectations. You will oversee quality results/reports, control the results of training/optimization measures, and decide on measures/actions derived from results or to meet KPI targets. Your contribution: With responsibility for the international quality framework as well as for CCM quality and customer survey KPIs (such as customer satisfaction, first contact resolution, or contact handling quality), you will play a vital role in shaping future international standard quality processes at bonprix. Your environment : CCM is transitioning to an international line organization. You will work in an international setting with colleagues from France, Germany, Italy, and Poland. Your liberties: If you have a passion for Customer Service, like flat hierarchies, and enjoy working in an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. Requisiti What you bring along At bonprix, we are looking for people who are advanced in their thinking, agile, and proactive. Ideally, you also bring the following: Your education: You have successfully completed a study or apprenticeship with a commercial focus. Your experience : You are experienced in quality management methods and tools, as well as customer care processes. You understand relevant KPIs and their interdependencies. You are skilled in root cause analysis and deriving improvement options. Your skills : You have a minimum B2-level English proficiency and very strong customer experience skills, enabling you to improve customer experience through impact assessment and analysis of quality results. Your soft skills: You are experienced and enjoy working in an intercultural team setup. You thrive in high-paced, sometimes stressful, and changing environments. You are enthusiastic and able to handle conflicts positively and constructively. You act with holistic thinking and a strong customer focus. Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now! Full- & Part-time possibilities | unlimited contract Any questions? We are sure Bettina has the right answer for you. 49 40 6462 2076 Bettina.Eckert@bonprix.net J-18808-Ljbffr