PpbWho We Are /b The L2 Support/Release managers is a member of the RTB team (run-the-bank) who helps in steering the production support activities for software applications and works closely with the Development, solution architecture and QA practices to ensure code and design integrity of the fixes (hot fixes, patches). (S)he will follow the internal DB Best Practices and Governance procedures and work closely with ITAOs and CTB colleagues to ensure traceability and maintainability of all production releases. So if you are an experienced Technical Support Engineer please join our team to create the next big thing in digital banking. /ph3What You’ll Be Doing /h3ulliDrive on different tech adoption initiatives (GCP, EXACC, TRC etc) /liliProvide support for technical infrastructure components (e.g. databases, middleware and user interfaces) /liliProvide Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform /liliEstimate time required to implement remediation actions which are under direct control of RTB /liliSupport and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines /liliEnsure appropriate vendor interaction in a multi-vendor environment /liliConduct incident and problem management activities /liliConduct scheduled Problem Management meetings with infrastructure groups, problem managers and incident managers OR from Agile world with SMs, POs to track progress and highlight issues /liliPerform detailed technology analyses to highlight weaknesses and make recommendations for improvement /liliPerform releases/DR exercises/application maintenance activities over weekends (usually once every 3 weeks there is a weekend activity required) /liliContribute with process/compliance enhancements related to support for technical infrastructure components (e.g. databases, middleware and user interfaces) /liliContribute to KPI definition in order to keep performance and identify trends /liliApplication monitoring and performance tuning /liliTechnical input for infra patching affecting the application stability (TRC) /liliHelps with the integration of new features/regions to the DB support model. This includes managing and rolling out plans of team augmentation up to assuring homogenous knowledge within the team /liliEnables and motivates the team /liliContinuous improvement and keeping up to date on Technology trends /liliStrong and close collaboration with global local platform teams /li /ulh3What We’re Looking For /h3ulliBachelor’s degree in Computer Science, Engineering, or related field /liliAt least 4 years of experience as Technical Support Engineer, with at least 2 years working directly as a Release Manager /liliGood knowledge of Oracle database /liliGood knowledge of Rhel OS – Linux OS /liliShell scripting knowledge /liliNetwork connectivity troubleshooting /liliPrevious experience in and knowledge of ETL / data sourcing techniques /liliPrevious experience with Control M, Tomcat / WebLogic/ Apache/ Fabric highly desirable /liliPrevious production support experience, with can do mind-set and attitude and hands-on approach /liliAbility to analyse business requirements, defects and propose hot fixes /liliAbility to work on tight schedule /liliAbility to work effectively with senior IT and Business stakeholders /liliExposure to multiple global locations with various cultures and practices /liliUnderstand IT project management - planning, delivery, resourcing, expectation management /liliProficient communication /liliEnglish language skills - B2 Upper-Intermediate (written/verbal) /li /ul /p #J-18808-Ljbffr