PstrongABOUT ORIENT EXPRESS /strong /ppArtisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion. /ppOrient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the 'Made in Italy' way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice. /ppProgressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth. /ppbr/ppstrongABOUT ARSENALE /strong /ppArsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country. /ppbr/ppstrongABOUT ORIENT EXPRESS LA MINERVA, ROME /strong /ppConsidered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express Hotel "La Minerva" at the end of 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge and majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. /ppOur first Orient Express Hotel "La Minerva" is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities and impeccable service. /ppbr/ppbr/ppstrongJob Description /strong /ppbr/ppOur Room attendants are responsible for cleaning and servicing Guests’ rooms in order to provide a truly pleasant and comfortable experience. They ensure that all suites and rooms are inviting and perfectly clean and also address all Guests’ queries politely and knowledgeably. /ppOur Room attendants synergically collaborate with the Public spaces attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Director, Assistant HSK Director, HSK Supervisor and Floor Supervisors. /ppbr/ppstrongKey Responsibilities /strong /ppbr/pulliClean assigned Guests’ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets, /liliRestock beverages and food items in the mini-bar, /liliWhilst cleaning the room, verify that all is in proper condition and order of functioning and report to the Floor Supervisor any items that need repair. /liliClean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of HSK offices, wardrobes, equipment and pantries. /liliKeep informed of Hotel products and services knowledge to answer Guests’ questions. /liliAnswer all Guests’ questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the Floor supervisors to handle. /liliSupport Guests when requested (i.e. following the LostFound procedure). /liliVerify the physical status of the linens, towels and equipments and update the Floor supervisor of any discrepancies found by reporting timely any technical issues and maintenance needs. /liliWrite down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of the shift, report special attention to Guests, unusual situations, and incidents that need follow-up, to ensure consistency and guest satisfaction. /liliClean corridors and floor public areas around guest rooms assigned. Also, maintain the cleanliness of equipment and pantries /liliCarry out HSK porters’ services when required (e.g., delivery of linen, processing laundry orders). /liliAdditional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel. /liliFollow Hotel security guidelines and comply with Hotel’s healthsafety and hygiene policies and procedures. /li /ulpbr/ppstrongQualifications /strong /ppbr/pulliPrevious luxury hotel-related experience as Room attendant or Public spaces server is preferred, /liliKnowledge of Hotel procedures and code of conduct, /liliAbility to anticipate and focus attention on Guests’ needs, being professional and welcoming, /liliConstant attention to personnel grooming and hygiene standards, /liliFully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories, /liliAbility to work well under pressure, /liliFamiliarity with cleaning equipment and supplies as well as proper cleaning techniques, equipment and chemical usage, /liliGood organizational skills with the ability to prioritize tasks and manage time effectively, /liliConstant attention to details and strong commitment to maintaining cleanliness and hygiene standards, /liliFlexibility to work different shifts, including weekends and holidays, as required, /liliPhysical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods, /liliGood communication skills to interact with Guests, HODs, colleagues and supervisors always in a professional and courteous manner, /liliAbility to work independently and as part of a team in a fast-paced environment, /liliBasic knowledge of health and safety regulations related to housekeeping operations, /liliAbility to communicate, understand and follow instructions in Italian and English, /liliLegal right to work in Italy. /li /ulpbr/ppbr/ppemThe selection will take place after reading the information notice according to Art. 13 EU Reg. 679/2016. Please read it on the website /em /p