PpArtisan of travel since1883,Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return ofL’OrientExpress train to railways.Since2022, Orient Expressispart of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMHentered intoa strategic partnership to accelerate the development of Orient Express. Follow the journey Instagram or visit the website at /p pOrient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amard’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. /p pVenice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026. /p h3Job Description /h3 pThe Assistant Executive Housekeeper supports the Executive Housekeeper in overseeing the daily operations of the housekeeping department. This role is crucial in ensuring consistentlyhigh standardsof cleanliness, guest satisfaction, and operational efficiency throughout the hotel. The Assistant Executive Housekeeper provides direct supervision, guidance, and training to Room Attendants andHousekeeper Porter,assistsin organizing daily tasks, conducts inspections, and ensures all guest rooms and public areas meet the hotel's luxury standards. This position acts as a key liaison between the frontline team and department leadership. /p pKey Responsibilities: /p pbOperational Support Supervision: /b /p ul liAssist the Executive Housekeeper in assigning daily tasks and room allocations to Room Attendants andHousekeeper Porter. /li liConduct thorough inspections of guest rooms, public areas, and back-of-house areas (e.g., pantries, corridors) to ensure all cleanliness, maintenance, andsetupstandards are consistently met. /li liMonitor room status updates, prioritize specific requests (e.g., VIP arrivals, rush rooms, early check-ins), and ensuretimelyroom readiness. /li liOversee the management of guest requests, complaints, and inquiries, ensuring prompt and professional resolution, escalating complex issues to the Executive Housekeeper when necessary. /li liEnsure the proper handling, logging, and follow-up of all lost and found items. /li liEnsuresguests receive theexperiencesas detailed in brand Standard Operating Procedures (SOP),Orient Expresslocal SOP as well as Leading Quality Assurance (LQA) and Forbes Five Starstandards, andaims to achieve the targets set by management. /li liAnalyses and responds to guest feedback to ensure that guests are satisfied.Continuously committed to improving the quality of products,servicesand performance of team members. /li /ul pbDepartmental Coordination and Team Management: /b /p ul liProvide direct supervision, coaching, and supporttoRoom Attendants andHousekeeper Porter, fostering a positive and productive work environment. /li liAssistin the on-the-job training of new team members, ensuring they understand hotel standards, procedures, and safety protocols. /li liHelpmonitorstaff performance, provide constructive feedback, and contribute to performance reviews as directed. /li liReinforce compliance with departmental policies, grooming standards, and safety procedures. /li liLiaise effectively with the Front Deskregardingroom availability, guest requests, and VIP arrivals. /li liCoordinate closely with the Engineering department for maintenance requests and follow-up on repairs in guest rooms and public areas. /li /ul pbInventory QualityControl: /b /p ul liMonitor and manage inventory levels of linen, cleaning supplies, and guest amenities,assistingwith ordering and stock rotation to ensure efficient usage and prevent shortages. /li liOversee the cleanliness and organization of housekeeping storage areas, pantries, and trollies. /li liAssistin the implementation and monitoring of deep-cleaning schedules for guest rooms and public areas. /li /ul h3Qualifications /h3 ul liAt least 3-4 years of progressive experience in housekeeping operations, with a minimum of 1-2 years in a supervisory role within a luxury (5-star) hotel environment. /li liHotel pre-opening experience is preferred. /li liExcellent communication skills with fluency in Italian and English, both spoken and written. /li liStrong attention to detail and a keen eye for cleanliness and presentation. /li liProven ability to lead, motivate, and train a diverse team. /li liFamiliarity with various cleaning equipment, supplies, proper cleaning techniques, and chemical usage. /li liExceptional guest service orientation with a genuine desire to create memorable experiences. /li liA proactive, curious, and collaborative team player with a caring approach towards colleagues and guests. /li liAbility tomaintaincomposure and work objectively in stressful, high-pressure situations. /li liDemonstrated professionalism in all encounters with guests and employees. /li /ul h3Additional Information /h3 ul liMedical Insurance, integrating Collective Labor Agreement one andextendedto the family /li /ul pTicketRestaurant /p pAnnual leave /p pALL -Heartist® Program:Employee benefit card offering discounted rates atall ACCORlocations and partner venues worldwide. /p pLearning development:Opportunity to develop your talent and grow within your property and across the world! /p pOur commitment to Diversity Inclusion: We are an inclusivecompanyand our ambition is to attract, recruit and promote diverse talent. /p /p #J-18808-Ljbffr