Position:
Store IT Support Specialist
Department:
IT Operations – Autogrill Italia The Store IT Support Specialist supports daily IT operations across Autogrill Italia's Food & Beverage stores.
The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on
cash register systems
, hardware components, and POS-related infrastructure, in line with ITSM best practices.
Key Responsibilities Manage IT incident tickets via the
HDA
platform, ensuring resolution within defined SLAs.
Coordinate
remote and on-site vendors
, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues.
Oversee
telecom lines
and store
network infrastructure (WAN/LAN/Wi-Fi)
, acting promptly in case of disruptions.
Oversee support activities for
cash register systems
, including
hardware components
and
basic software issues
, in coordination with external vendors.
Handle IMAC and incident activities related to: Banking POS terminals; Ticket Restaurant POS; Lottery POS systems; Digital signage platforms; In-store audio systems.
Ensure daily checks for the
electronic transmission of fiscal data
to the
Italian Tax Authority
; escalate anomalies as needed.
Supervise
IMAC activities
for devices and infrastructure, providing technical details to vendors and tracking timely execution.
Monitor the
ticket backlog
, ensuring vendor accountability and SLA compliance.
Generate
regular reports
on ticket trends, vendor performance, and recurring operational issues.
Requirements Solid knowledge of
cash register systems (TCPOS)
and
POS-related issues
in F&B; or retail environments.
Basic
network troubleshooting
and understanding of
LAN/WAN systems
.
Experience with
ITSM ticketing platforms
.
Familiarity with regulations for
electronic fiscal data transmission
.
Strong skills in
vendor coordination
,
SLA tracking
, and
escalation
.
Ability to
prioritize, analyze
, and
manage technical incidents
efficiently.
Technical diploma
(IT, telecommunications, electronics) or
Bachelor's degree in STEM disciplines
.
At least
2 years of experience
in operational IT support, preferably in
F&B;, hospitality
, or
large-scale retail
environments.
Ability to work under pressure with a
solution-oriented mindset
.
Excellent
communication skills
and ability to interact with
vendors and internal stakeholders
.
Attention to detail and
accuracy in documentation
and
service request processes
.
Preferred Qualifications Knowledge of
ITSM best practices
;
ITIL Foundation certification
preferred.
Experience with platforms such as
ServiceNow
,
HDA
, or similar.
Ability to read and understand
technical English documentation
.
Work Setup Based at
Autogrill Italia HQ
.
Occasional travel across Italy
may be required.
On-site interventions
only in
exceptional cases
; routine activities are handled remotely from headquarters.
Full-time contract fixed-term lasting 2 years.
Lavoro da remoto, 7 days per month.
📌 Store It Support Specialist
🏢 Autogrill
📍 Campo di Ne