Job ID: 3048245 | Amazon Web Services, Inc.
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at AWS. In this role, you’ll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You’ll leverage your IT and/or management consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and Engagement Managers who work with customers and partners to architect and implement innovative solutions. You will routinely engage with directors, C‑level executives, and governing boards, be responsible for opportunity capture and drive engagement delivery, work closely with partner teams, and drive business development initiatives through thought leadership. Your success is measured by consistently delivering customer engagements by supporting sales through scoping technical requirements, delivering engagements on time, within budget, and exceeding customer expectations, while holding the practice total utilization goal and optimizing team performance.
Your experience leading teams within the technology sector will equip you with the ability to optimize team performance by implementing tailored people development plans, ensuring alignment with customer needs, and building the skills and capacity to address customer outcomes. You will translate technical concepts into business value for customers, communicate with teams in technical depth, and cultivate strong relationships with customers, Amazon Global Sales (AGS), and ProServe teams.
Key Job Responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
* Building and managing a high‑performing team of Delivery Consultants.
* Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features.
* Developing and overseeing the implementation of innovative, forward‑looking IT strategies for customers.
* Managing practice P&L and ensuring on‑time, within‑budget delivery of customer engagements.
* Driving business development initiatives and exceeding customer satisfaction targets.
Basic Qualifications
* 8+ years of experience in IT and/or management consulting, with at least 3 years in a people‑leadership role.
* Experience managing IT transformation projects.
* Bachelor’s degree in Computer Science, Engineering, related field, or equivalent experience.
* 5+ years of progressive experience within a security consulting team or a similar operating environment.
Preferred Qualifications
* Advanced technology degree or AWS Professional‑level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional).
* Strong project management and resource management capabilities.
* Financial acumen with P&L management experience.
* Ability to navigate complex stakeholder relationships and drive change.
* Sales and negotiation skills for opportunity capture and proposal development.
* Excellent communication, presentation, and negotiation skills with the ability to build and maintain C‑level client relationships.
* 2+ years in one or more of the following areas: application security, application development, incident response, cloud security and governance, penetration testing.
Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
#J-18808-Ljbffr