H3Post Sales technical specialist Process improvement engineer /h3h3Post Sales technical specialist Process improvement engineer /h3pGet AI-powered advice on this job and more exclusive features. /ppDirect message the job poster from Okolab /ppOkolab is a high-tech company that designs and manufactures environmental control systems for live-cell imaging. Our solutions enable scientists around the world to maintain precise control of temperature, humidity and gas composition directly on their microscopes, with customers in over 50 countries, we pride ourselves on quality, simplicity, and innovation. /ppstrongThe Role /strong :Post Sales technical specialist Process improvement Engineer /ppFor our HQ in Pozzuoli ,We are looking for a technically skilled and communicative Post-Sales Technical Specialist /ppThis is not a standard support role: it’s a strategic position at the intersection between customers and the internal departments of our company (RD, production, marketing, documentation, and sales) a technically fluent, curious, and proactive team player who enjoys problem solving and has a strong sense of responsibility toward the customer. /ppstrongThis person will: /strong /pulliProvide remote technical support to international customers (via video calls and email) /liliGuide customers through diagnostic steps to identify issues and determine whether a component must be replaced or sent back for repair /liliConduct online training on the correct usage of our systems /liliCollect structured feedback from the field and act as a bridge between customer experience and product development /liliInterface with RD in case of product anomalies, suggest improvements and potential design optimizations /liliCollaborate with production in case of assembly or packaging issues /liliHelp the marketing and documentation teams by identifying unclear instructions or recurring misunderstandings /li /ulpstrongMust Have /strong /pulliMSc Degree in Engineering (mechanical, electronic, biomedical or similar /liliGoodunderstanding of hardware systems (valves, sensors, controllers, fluidics, temperature/gas/humidity regulation) /liliFluency in English (spoken and written) /liliAbility to manage international customers with different cultural expectations /li /ulpstrongNice to have: /strong /pulliFamiliarity with scientific instrumentation or lab automation /liliExperience with remote diagnostics and RMA procedures /li /ulpPrevious experience in post-sales support, customer service, or application supportin a similar industry to ours will be considered a plus during the CV screening process. /ppstrongWhy choose Okolab? /strong /ppWe are a company “in progress.” /ppFor over 20 years, we have operated in international markets while maintaining our distinctive values of closeness and accessibility. /ppPeople, in all their uniqueness, have always been our driving force. Our goal is to foster and sustain a work environment that encourages constructive dialogue, the exchange of experiences, and the sharing of skills. /ppstrongWhat we offer /strong /pulliA strategic role with real impact on the product and the company /liliExposure to cutting-edge scientific research worldwide /liliTraining and close collaboration with a team of experienced engineers /liliDynamic, international and growing environment /lili(RAL): €26,000 – €35,000, to be discussed during the interview /liliAccess to company wellbeing initiatives (flexible working hours, access to the company gym) /li /ulpOkolab respects the environment and guarantees equal opportunities for all. /ppstrongAbout Us /strong /ppFounded in 2003 in the Campania region by a group of researchers with a strong background in microscopy and mechanical engineering, Okolab now has offices in Italy, the USA, and China. /ppWe are among the leading international players in the design and development of laboratory equipment and the global leader in the production of microscope incubators—specialized products that allow the maintenance of living samples, such as cells or tissues, under physiological conditions during microscopic observation. /ppOur ongoing commitment to cutting-edge solutions and a customer-oriented approach has enabled us to build strong partnerships with the world’s top 10 universities and the four major microscopy companies. /ppPlease submit your application in English, and if you deem it appropriate, include a cover letter /ph3Seniority level /h3ullih3Seniority level /h3Entry level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Management and Manufacturing /li /ulpReferrals increase your chances of interviewing at Okolab by 2x /ph3Sign in to set job alerts for “Process Improvement Engineer” roles. /h3h3Quality Assurance Supply Chain Engineer - Contract/freelance /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr