IT HELP DESK SENIOR
(Code: ANN427030)
Antares Vision Group is a multinational company and an outstanding technological partner in digitalization and innovation, ensuring the safety of products and people, business competitiveness, and the protection of the planet. Antares Vision Group operates in the Life Science sector (pharmaceutical, biomedical devices, and hospitals), as well as in beverage & food, cosmetics, and with potential in other industries.
A global leader in pharmaceutical traceability, it provides solutions to the world’s main manufacturers (over 50% of the top 20 multinational companies) and several government authorities to monitor supply chains and validate product authenticity. The Group is present in 60 countries, employs over 1,000 people, and has a consolidated network of more than 40 international partners.
To strengthen its team, Antares Vision is looking for a Senior IT Help Desk Specialist to join the IT & BP department.
Role Responsibilities:
* First-level support: management of L1 assistance for all Group Legal Entities, with constant alignment with colleagues in the involved locations.
* Direct operational support
* Coordination of external support: operational supervision, alignment, shadowing, and training activities.
* Alignment of devices, domains, and group policies; management of cross-functional projects such as printers, badges, and IT registry.
Ongoing operational activities include:
a. Management of IT equipment orders
b. Updating and maintenance of the inventory (over 800 leased PCs)
c. Management of more than 200 mobile devices (phones, SIM cards, etc.)
The role will also be responsible for:
* Active participation within the team
* Documentation activities (company inventory, non-conformity management, SOP updates)
* Evolution and improvement of the ticketing platform
* Improvement of response times and methods for ticket management
* Analysis of alert emails and support on IP telephony systems
* Preparation and configuration of client devices (new laptops, workstations, replacements)
* First-level support for clients and printers
* Organizational and control activities (Disaster Recovery checks, Antivirus Console monitoring, Backup systems supervision)
Required Qualifications
* Basic system administration knowledge, especially in Windows environments
* Knowledge of networks, PCs (Windows and Linux), and VMware
* Precision, reliability, and confidentiality
* Good command of the English language
* Flexibility and dynamism
* Preferably 4–5 years of experience in the role
The company offers onboarding with training and a salary package aligned with the role. The work environment is international, within a fast-growing company characterized by an excellent corporate atmosphere and highly technological know-how.
Workplace: Travagliato.
Why choose AV? / What we offer
* Company benefits: Flexible working hours, smart working options, and meal vouchers
* Continuous training through our e-learning platform
* Career opportunities thanks to internal job postings and job rotation paths
* Have you heard of the AV Cooltural Team? Join our events: music, art, special guests, and lots of food together!
* Are you into sports? Join the AV Sporting Team: running, yoga, Pilates, and many other activities await you
Antares Vision Group promotes equal opportunities and values diversity, creating an inclusive environment where every individual can express their full potential. The selection is open to candidates of all genders (Laws 903/77–125/91) and to individuals belonging to protected categories (Law 68/99).
We recognize, appreciate, and respect every individual, rejecting all forms of discrimination based on nationality, ethnicity, gender, sexual orientation, pregnancy, religion, disability, age, or other legally protected categories, as well as any other manifest or perceived diversity.
If you share our values, send us your application! Our HR team will be happy to carefully review it.
Please send your CV in Italian, with authorization for data processing (EU Regulation 2018/679).
Join Antares Vision Group: passion, inclusion, growth!
If you want to learn more about who we are and how we contribute to innovation, take a look at our updated blog:
https://antaresvisiongroup.com/it/blog/
You can also read about our most significant moments as reported by media worldwide:
https://antaresvisiongroup.com/it/pubblicazioni/