SAP BASIS & HANA Account Manager
We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join our team in advancing the technological world through innovation and creativity. As a Digital Customer Engagement Manager, you will focus on supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
* Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
* Supporting in de-escalations of critical customer situations
* Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Key Responsibilities:
* Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
* Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
* Supporting in de-escalations of critical customer situations
* Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Technical Requirements:
* Technical expertise in SAP Basis area with minimum of 5 years of experience
* Good understanding & hands-on experience required in HANA database
* Experience in SAP Upgrade & Migration (OS/DB) is mandatory
* Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus
* Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed