GENERAL ROLE
The Welcomist will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSABILITIES
The Welcomist will be involved in the following activities:
1. Welcome clients with a warm and hospitable greeting;
2. Build strong relationships with clients in order to discover their needs and wishes;
3. Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;
4. Manage customer queues through a dedicated app on Hermès devices;
5. Support the Sales Associates Team by helping schedule their appointments and customer visits;
6. Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
PROFILE
7. Bachelor’s degree preferably with a linguistic or fashion/luxury focus;
8. Fluency in Italian and English. A third language will be considered an advantage;
9. Proficient with Excel / IT tools;
10. Willing to work with expected full-time working hours with a fixed-term contract.
11. Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements:
12. Excellent interpersonal and communication skills, with a customer service orientation;
13. Team player mentality to build meaningful relationships and ability to work autonomously;
14. Availability, flexibility and dynamism to function in a high-pace environment;
15. Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!