At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
An opportunity has arisen for a permanent ‘Customer Service Associate’ within the AD&M team based in Italy. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
Responsibilities:
1. Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy
2. Carry out contract review on orders/schedules and process in SAP system
3. Direct collaboration on specific customer portals
4. Progress / expedite orders as requested
5. Process customer returns
6. Investigate credit and debit requests and queries to issue credit/debit as necessary
7. Have regular reviews with your account base to discuss OTD, backlog, general support issues
8. Review, action and issue all relevant order related reports
9. Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available recourses.
10. Use Excel extensively to create and update pricing spreadsheets
11. Proactively Perform Quote follow up
Requirements:
12. 2-3 years of Experience in a comparable industrial Customer Service environment (B2B)
13. Bachelor in Business Administration or similar education
14. Excellent Italian and English Language Skills
15. Excellent interpersonal skills
16. Experience on SAP, E-commerce
17. An excellent telephone manner
18. The ability to communicate with customers and people at all levels of the organization.
19. Have an organized / methodical way of working, accurate with an eye for detail
20. The ability to work under pressure to tight deadlines
21. Excellent Excel and Word skills
22. Ideally have a sound product knowledge of harness components
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.