Your career is about what you want to be and who you want to be. It's about bringing your skills' curiosity and best true self to work. In an era where people are critical to success' join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around)' freeing them up for more creative thinking and exciting work. During the first year' the position is fully on-site at our Bucharest office' with a weekly rotating schedule: Monday to Friday' 09:00-18:00' 10:00-19:00' or 11:00-20:00. After the first year' the role will transition to a hybrid work model. How you'll make an impact - Receive' log' and resolve customer inquiries' issues' and requests via calls' chat' tickets. - Troubleshoot problems' document actions' and escalate cases when necessary. - Provide timely' professional' and accurate support while adhering to SLAs and performance standards. - Maintain knowledge of customer accounts' business environment' products' and systems. - Continuously improve skills and performance through training' feedback' and knowledge base updates. - Act as a customer advocate' guiding accounts and resolving ad hoc issues with internal teams when needed. Skills that make your work successful: - 1-3 years of experience in a customer support role. - Strong communication skills in Italian and English (B2/C1). - Comfortable and proactive in participating in calls. - Customer service and client-handling experience. - Problem-solving and analytical abilities. - Attention to detail and ability to follow procedures. - Familiarity with ticketing systems' knowledge bases' and customer/account management tools. - Positive' proactive attitude and ability to work both independently and in a team. - Bachelor's Degree may be needed. LI-EU The role also involves voice support' including handling inbound or outbound calls with employees or stakeholders. Employee Benefits - Be well' work well' live well - Be at your physical best &, take advantage of additional financial support - Flexible medical &, dental subscription plan with Regina Maria, - Nutrition counselling &, Wellness subscriptions (7Card' Worldclass' SanoPass' or other providers), - Benefit Online platform for gift vouchers' transportation passes' vacation' cultural activities and many others, - Discount on Accenture shares through Employee Shares Purchase Plan, - Referral bonus' depending on the career level of the job opening, - Life insurance for you and your loved ones. Follow your purpose - 23 vacation days with our loyalty scheme' granting additional days: 1 extra day after 2 years' another after 5 years' and an additional day every 3 years until reaching a total of 30 vacation days, - Additional private pension plan' starting the second month of employment, - Flexible working hours depending on project specifics, - Access to a wide range of training and development opportunities, - Communities of interest: sport' volunteering' and employees' resources groups (parents' mental health allies' Pride' disability' ex-pats). Care for you and your loved ones - Psychological and psychotherapy counseling support, - Premium access to well-being apps (Calm and Wysa), - Paid maternity or paternity leave, - Children's educational reimbursement, - Support for adoption &, psychological' financial' and legal sessions for everyone in your household. At the heart of change' there is a great human. Bring your ideas' ingenuity' and passion' and be part of our team! Skills that make your work successful: - Good knowledge of Italian and English' B2 level, - Previous experience in Customer Service Area is an advantage. Between 1 and 3 years of relevant experience may be required for some roles, - Negotiation skills, - Bachelor's degree or high school degree- mandatory requirement, - Good communication skills' oriented and analytical skills, - Confident' positive' hardworking' high motivation and ability to learn. About Accenture Accenture is a leading global professional services company that helps the world's leading businesses' governments and other organizations build their digital core' optimize their operations' accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791'000 people serving clients in more than 120 countries. Technology is at the core of change today' and we are one of the world's leaders in helping drive that change' with strong ecosystem relationships. We combine our strength in technology and leadership in cloud' data and AI with unmatched industry experience' functional expertise and global delivery capability. Our broad range of services' solutions and assets across Strategy &, Consulting' Technology' Operations' Industry X and Song' together with our culture of shared success and commitment to creating 360 value' enable us to help our clients reinvent and build trusted' lasting relationships. We measure our success by the 360 value we create for our clients' each other' our shareholders' partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age' race' creed' color' religion' sex' national origin' ancestry' disability status' sexual orientation' gender identity or expression' marital status' citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative' more competitive' and more creative' which helps us better serve our clients and our communities.