Ph3bJob Duties and Responsibilities /b /h3ulliRespond promptly and professionally to customer inquiries via email, phone, and other communication channels. /liliProvide accurate information regarding products, services, and order status. /liliManage and resolve customer complaints and issues in a timely manner. /liliCoordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met. /liliProcess orders, returns, and replacements according to company policies. /liliHandle invoicing activities and ensure accurate billing for customer orders. /liliManage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements. /liliMonitor and follow up on open cases to ensure resolution and customer satisfaction. /liliIdentify opportunities to improve processes and enhance the customer experience. /li /ulh3bEducation and Qualifications /b /h3ulliHigh school diploma or equivalent; a degree in Business Administration or related field is a plus. /liliProven experience in customer service or a similar role. /liliExcellent verbal and written communication skills in English. /liliStrong problem-solving and organizational skills. /liliProficiency in MS Office suite. /liliAbility to work in a fast-paced environment and manage multiple priorities /li /ulh3bSkills and Competencies /b /h3ulliCustomer-oriented mindset with a focus on delivering high-quality service. /liliTeam player with strong interpersonal skills. /liliAttention to detail and accuracy. /liliAdaptability and resilience under pressure /li /ulpJoin our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity. /p /p #J-18808-Ljbffr