Information Technology
Hybrid
Experienced Professionals
Department: DTPS Digital PMO
Location: Egypt (Cairo), Greece (Athens), or Bulgaria (Sofia)
The Product Analyst acts as a key player in designing, building, and delivering an end-to-end digital product that meets business requirements and leverages the latest technology trends. He/She ensures long-term stability, maintainability, compliance, and data integrity according to the CCH landscape and standards.
YOUR NEW KEY RESPONSIBILITIES:
* Act as SME in SPM ServiceNow and serve as a bridge between business stakeholders and the delivery team, supporting the product manager in refining the backlog and delivering value while ensuring high end-user satisfaction.
* Analyze business requirements, translate them into technical requirements, assist in effort estimation, and keep the product backlog and documentation updated.
* Collaborate with the product manager and architects to validate process compliance of new requirements, aiming for simplification and standardization of solutions.
* Align UI/UX aspects with business owners and stakeholders, and validate technical realization.
* Identify and address performance and usability gaps, analyze user feedback, and recommend sustainable improvements.
* Guide the business team on current and future ServiceNow platform capabilities, identifying proof of concept opportunities.
* Prioritize the product backlog with the product manager, aligning with the product roadmap.
* Participate in product development and contribute to release and PI scope delivery.
* Assess and prioritize backlog items within approved PI scope, including detailed business analysis.
* Analyze detailed business requirements, prepare business designs, define backlog items, and approve solution designs with architects.
* Engage in product operations, focusing on continuous improvement of products and services.
* Contribute to improving service delivery and availability.
* Assess escalated incidents and problems to ensure faster resolution.
* Guide backlog prioritization and monitor product stability and performance, providing recommendations for improvements.
* Participate in proactive monitoring and identify opportunities for product enhancements.
* Deliver product system training for major product enhancements.
Minimum Qualifications:
* University degree in a relevant field.
* 3+ years of experience with ServiceNow Service Portfolio Management modules, including demand, project, resource, and application portfolio management.
* Experience working with business owners and technical teams to develop solutions.
* Strong skills in eliciting, analyzing, and documenting business requirements, user stories, and acceptance criteria.
* Knowledge of Agile/Scaled Agile and DevSecOps delivery models.
* Expertise in data analysis, reporting, and performance optimization for ServiceNow modules.
* Excellent communication and interpersonal skills.
* Strong analytical and problem-solving skills.
* Commitment to continuous learning about ServiceNow, Agile, and industry best practices.
* Ability to lead discussions and guide technical solutions.
* ServiceNow certifications are advantageous.
* Experience with DevSecOps tools like SAFe and Azure DevOps.
* Proven ability to work in multicultural environments and independently.
ABOUT YOUR NEW TEAM:
We are a family of 33,000 engaged people at Coca-Cola HBC, one of the world's largest bottlers and a partner of The Coca-Cola Company. We serve over 715 million consumers daily with a diverse portfolio of brands across 29 countries. Our team is empowered, talented, and committed to making a positive impact in our communities.
OUR COMMITMENT TO DIVERSITY:
We value diversity and inclusion, believing that different perspectives drive innovation and better decision-making. We strive to create an environment where everyone’s unique voice is heard and valued.
Sign up to receive tailored job alerts and stay updated on opportunities at Coca-Cola HBC.
#J-18808-Ljbffr