Pubblicato il 16 giugno
Mansioni della posizione
At Siemens, we are constantly seeking talented individuals who want to make a difference. This announcement is not for an immediate open position, but an invitation to join our talent pipeline for future opportunities as a Technical support engineer for Cloud products within Siemens Smart Infrastructure. If you wish to contribute to shaping the future, we would love to get to know you!
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Your responsibilities:
Technical Support & Troubleshooting
Respond to customer inquiries and support tickets for cloud services
Diagnose and resolve issues in cloud applications and configurations
Bring up complex cases to R&D; when needed
Customer Engagement
Communicate clearly and empathetically via email, chat, and phone
Guide users on best practices for cloud product usage
Ensure satisfaction through proactive follow-ups
Team Collaboration
Partner with product, engineering, and operations teams
Share customer insights to influence product development
Knowledge Sharing
Create and maintain internal/external knowledge base articles
Contribute to FAQs, user guides, and training materials
Continuous Learning
Stay up-to-date on cloud offerings, tools, and support processes
Your Ideal Profile:
Degree in Computer Science, IT, or equivalent experience
Experience in technical support or customer service (cloud preferred)
Familiarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python)
Experience with AWS (plus Azure or Google Cloud is a bonus)
Understanding of cloud services: VMs, storage, networking, identity management
HVAC domain knowledge is a plus
Strong communication and problem-solving skills
Dedicated, collaborative, and growth-oriented mindset
Fluent in English and Italian
Eligible to work in Italy
What we offer:
Flexibility: a trust-based environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; Wi-Fi connection reimbursement.
Welfare: flexible welfare programs and health insurance extendable to your family; professional and extra-professional accident insurance; free on-site lunch options.
Continuous Growth: plenty of opportunities for continuous and individual learning journeys.
An inclusive team culture where you can be yourself.
Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.
Let us know your desired working conditions/environment. xrdztoy Typically, this type of position is full-time; however, please feel free to ask for a more flexible arrangement if that suits you better.
