FRONT & BACK OFFICE TRAINEE - JOB DESCRIPTION WHO WE ARE LOOKING FOR: A Front-and-Back office trainee to act as the hotel’s ambassador as the first point of contact for Guests. Thus, to successfully fulfil this important role, we are looking for an intern who has the right behavior, attitude, values and skills, such as: - Outgoing personality with a passion for providing immaculate service - Flexibility (in small hotels there is less routine, everyone takes care of everything) - Good interpersonal and communication skills - Ability to work in an organized and structured manner - Independent, ambitious and responsible - Ability to work both independently and as part of a team - Commitment to deliver the highest level of customer service - Languages: fluency in reading, writing and spoken English. Italian and any other languages are a plus ROLES & RESPONSIBILITIES: Customer Relationships: - Welcome Guests upon arrival, conduct a tour of the property, assist guests throughout their stay with any type of requests and handle guest feedback - in a personalized way - Assist guests with check-in and check-out - Organize upselling of guest rooms (where possible) - Organize wine tastings, yoga lessons, cooking classes and other Guest activities - Advise Guests and provide recommendations if they would like to dine out, visit nearby towns, or pursue other activities - Ensure efficient running of the reception (front and back office) - Ensure that all staff are aware of any relevant information / feedback from Guests - Make sure the property’s atmosphere is welcoming at all times (flowers, cleanliness, candles, chimney fire, lounge music) Reservations: (direct and OTA’s) - Maximize room occupancy with up-selling techniques - Know the different room categories, room rates and services / guest activities that we offer - Invoice clients - Carry out tasks entrusted by the Front - and Back-Office Manager WORKING HOURS & BENEFITS: - 8 hour working shift - Working 6 days a week - On occasion, you might be required to work longer hours and attend events that take place on the property - Flexibility on working time - Salary: 500 euros/ month (excluding tips) - Free accommodation (10-minute drive away) - Utility bills must be divided between the members of the house - Free meals (lunch and dinner) during working days Expected Start Date: 01/03/2023