Operations Manager – Customer Fulfillment
At Amazon, we pioneer. We also treat every day just like it’s day one. And we never sit still while we do it. Are you up for creating solutions and solving tomorrow’s problems today?
We’re seeking an experienced Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers where we manage fast‑moving inventory and develop smart, industry‑leading workflows.
As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage and will not shy away from rolling up your sleeves and getting involved whenever necessary. You’ll be directly responsible for managing a team of Area Managers and their direct reports, while reporting to the Senior Operations Manager of your Fulfillment Center. Your leadership will motivate teams, plan schedules, and balance business needs.
Another key aspect of your role is to lead numerous process‑improvement projects, streamlining activities for yourself and the team, with ideas potentially rolled out across Amazon’s network.
Job Description
Your role will be pivotal in the overall management, control, organisation and direction of either Outbound or Inbound operational areas of your FC. Responsibilities include:
* Maintaining Health and Safety standards within your remit area and promoting an inspiring Health and Safety culture on‑site.
* Becoming a subject matter expert on specific, larger‑scale processes and activities within FCs, such as 5S audits.
* Managing timely data collection, updating operations metrics on an hourly basis.
* Achieving productivity targets, reducing cost per unit, eliminating errors, and ensuring an excellent customer experience.
* Working closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
* Implementing process change and contributing to cross‑functional Six Sigma initiatives within your site and the broader Amazon EU Operations network.
Qualifications
* Highly proficient in both spoken and written English.
* Experience as a department manager, leading a group of area managers.
* Degree from an accredited institution.
* Experience with Lean, Six Sigma and Kaizen methodologies.
* Degree in Engineering or a Supply Chain/Logistics/Manufacturing related discipline or MBA.
* Excellent communication skills and detail oriented.
* Relevant experience communicating with and presenting to senior leadership.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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