Our client is an internationally recognised 5* luxury hotel located in Rome, Italy. They are currently seeking an experienced and service-driven Hotel Manager to oversee day-to-day operations, lead operational excellence across all departments, and ensure the delivery of exceptional guest experiences aligned with luxury hospitality standards.
Requirements:
* Minimum 8 years of experience in luxury hospitality operations, with at least 3 years in a senior leadership role such as Hotel Manager, EAM, Director of Operations or Director of Food & Beverage
* Strong background in ultra-luxury or internationally recognised 5-star hotels
* Strong familiarity with LQA audit criteria and Forbes Travel Guide service standards
* Proven expertise in high‑volume hotel F&B operations, including banquet and events management
* Demonstrated ability to lead multicultural teams and maintain exceptional service standards
* Solid commercial awareness with experience in budgeting, forecasting, revenue optimisation, and cost control
* Strong leadership, communication, and stakeholder management skills
* Experience handling VIP guests, high-profile clientele, and personalised luxury service delivery
* Ability to drive operational excellence while maintaining brand standards and guest satisfaction
* Pre-opening, renovation, or repositioning experience would be considered an advantage
* Fluent Italian &English communication skills; additional languages (Spanish / French)would be beneficial
* Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
Key Responsibilities:
* Oversee the overall day-to-day hotel operations, ensuring seamless coordination across all departments
* Maintain exceptional guest experience standards aligned with luxury hospitality expectations
* Lead, mentor, and develop department heads and operational teams to achieve high performance and service excellence
* Ensure operational efficiency, productivity, and compliance with established brand and company standards
* Monitor financial performance, including budgeting, forecasting, payroll, cost control, and profitability targets
* Collaborate closely with the commercial team to drive revenue performance and guest satisfaction
* Build and maintain strong relationships with VIP guests, owners, stakeholders, and business partners
* Drive employee engagement, team culture, and talent development initiatives
* Ensure compliance with health, safety, security, and local regulatory requirements
* Identify opportunities for operational improvements, service innovation, and overall business growth
* Support strategic planning and execution to strengthen the property's positioning within the luxury hospitality market
* Act as the operational representative of the property and uphold the hotel's reputation and service philosophy
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