Ph3Context Environment /h3pCHANELboutiquesembodythebrand’sprogressivevisionofstyleandbeauty,withtheFashionBoutiqueDirectorplayingapivotalroleinbringingtheCHANELaesthetictolifeeachseasonandensuringeveryclientenjoysajourneythatbothdelightsandinspires. /ppChanelBoutiqueinSant’Andreaservesasignificantlocalclients,complementedbyanotableinternationalandtouristpresence. Inthisvibrantcontext,serviceexcellenceisdefinedbymeticulousattentiontodetailandthecreationofunique,personalizedexperiencesforeveryclient. /ppFashionBoutiqueDirectormustdemonstrateadeepunderstandingofbothMilaneseandinternationalmarkets,interpretingCHANEL’svalueswithsensitivityandadaptingthemtotheboutique’sdistinctiveenvironmentandclientele.Exceptionalinterpersonalandcommunicationskillsareessentialforbuildingtrustandlastingrelationships,allowingforatailoredapproachthatmeetsthediverseexpectationsanddesiresofeachclient. /ppBygalvanizingsalesgrowthanddrivingoperationalefficiency,theFashionBoutiqueDirectorinspirestheboutiqueteamtoembodyCHANEL’scorebehaviours,nurturingthenextgenerationofleaders. AsanintegralmemberoftheFashionBoutiqueDirectorscommunity,theycontributeactivelytotheFashion Europe Strategic Vision—championinginnovation,enhancingtheclientexperience,andfosteringacultureofcreativity,digitalintegration,andexcellencebothlocallyandacrossttheregion. /ppbIN THIS METIER, WE ARE ENERGISED BY: /b /ph3Leadership and Business Continuity /h3ullipEnsure the smooth daily operation of the boutique, upholding excellence in management, stock optimization, and performance metrics. /p /li /ulullipLead and coordinate all boutique activities, aligning with the yearly roadmap, the House strategy, and the Fashion Europe operational strategy, while effectively communicatingobjectivesand plans to the teams. /p /li /ulullipProvide stability and clear direction, fostering a motivating and positive work environment that encourages engagement and collaboration across allteams. /p /li /ulullipDevelop and execute the boutique’s annual business plan, proactivelyidentifyingopportunities for improvement and addressing business challenges. /p /li /ulullipOversee commercial, client, financial, and budgetary indicators, ensuringaccuratemonitoring, reporting, and sustainable growth. /p /li /ulullipDrive business growth by developing and coordinating sales initiatives to achieve and exceed commercial and clientobjectiveswithin defined budgets and action plans. /p /li /ulullipDemonstrate agility in responding to market dynamics, evolving client expectations, and internal priorities. /p /li /ulullipSupervise both front- and back-office teams: communicate policies,monitorobjectives, nurture team spirit, share knowledge, and support both collective and individual development. /p /li /ulullipActivelyparticipatein the management team, promoting collaboration and shared responsibility. /p /li /ulh3Client Experience and BrandRepresentation /h3ullipUphold CHANEL’shigh standardsof luxury retail, ensuring excellent and personalized client service that creates unique experiences for each guest. /p /li /ulullipReinforce and developclientelingstrategies,maintainstrong relationships with key clients and implement the Client Engagement plan to foster deep, authentic, and growing connections—both in-person and digitally—while embodying CHANEL’s spirit of elegance and discretion. /p /li /ulullipAct as a true brand ambassador, consistently reflecting and communicating CHANEL’s heritage, values, and vision inside and outside the boutique. /p /li /ulullipCapture the essence of each collection in the buying assortment, ensuring alignment with budget, guidelines, and the Boutique Buying Strategy. /p /li /ulullipElevate theboutique’saesthetic appeal through inspirational visual merchandising, promoting close collaboration between Visual Merchandising and all boutique teams. /p /li /ulullipUtilize marketing, events, and services to enrich client journeys, continuouslymonitoringand responding to outcomes to drive engagement and loyalty. /p /li /ulh3Team Support and Development /h3ullipProvide coaching and guidance to the team, supporting boutiqueobjectiveswhilemaintaininga positive and collaborative environment. /p /li /ulullipStrengthen the leadership team, empoweringmanagersand preparing future leaders. /p /li /ulullipGuide the team through periods of change, fostering clarity, communication, and engagement. /p /li /ulh3Diversity,InclusionSustainability /h3ullipChampionan inclusive culture that values diverse perspectives and encourages open dialogue. /p /li /ulullipSupport CHANEL’s sustainability ambitions and embed responsible practices in daily operations. /p /li /ulh3Key Competencies Requirements /h3ullipStrong interpersonal and communication skills for managing the local clientele. /p /li /ulullipAt least10years of experience as a Boutique Director or in a similar leadership role. /p /li /ulullipExcellent spoken and written Italianand Englisharerequired; French language skills are a plus. /p /li /ulullipProven ability to lead and inspire teams, foster collaboration, and drive business results. /p /li /ulullipExperience in delivering outstanding client service and building long-term client relationships. /p /li /ulh3How We Create an Impact /h3ullipWe contribute to leadership andpeoplestrength by inspiring the boutique team, fostering an agile mindset, and preparing future leaders through a collaborative culture. /p /li /ulullipWe elevate brand performance by ensuring the boutique environment and product assortment consistently reflect CHANEL’s vision and spirit. /p /li /ulullipWe drive client engagement by creating expectation-exceeding journeys that blend digital innovation with in-store excellence. /p /li /ulullipWe support financial health by galvanizing sales growth andoptimizingoperational efficiencies, balancing excellence with a holistic view of the business. Navigating complexity and driving change in a dynamic luxury retail environment, we lead and inspire teams to deliver exceptional results. /p /li /ul /p #J-18808-Ljbffr