PstrongKick-start your career in a dynamic, multicultural environment! /strong As a strongCustomer Refund Specialist /strong, you’ll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care. /ppThis strongentry-level role /strong is perfect for people-oriented individuals ready to grow in a fast-paced, global setting. /ppbr/ppstrongMain duties and responsibilities /strong /pulliVerify and refund Tax Free Forms to international travellers /liliEnsure a satisfactory experience for our customers /liliPrevent refunding mistakes and fraud /liliPrepare reports as needed /liliObserve Global Blue and Merchant’s policies, guidelines and procedures /li /ulpbr/ppstrongWhy You’ll Love This Role /strong /pulliWork in a strongmulticultural environment /strong with colleagues and customers from around the world; /liliBe part of a strongfront-line team /strong that values collaboration, integrity, and service excellence; /liliGain valuable experience in strongface-to-face customer interaction /strong and managing strongrefund payments /strong /li /ulpbr/ppstrongMain KPIs /strong /ppbr/pulliNumber of refunded transactions /liliRefunding mistake ratio /li /ulpbr/ppstrongReporting and collaboration /strong /ppbr/ppstrongReports to: /strong Manager /ppstrongCollaborates with: /strong /pulliPeers in Refund, Processing, and Quality Assurance /liliRefund Security Manager /liliMerchant staff /liliSales organization /li /ulpbr/ppstrongBackground and Education /strong /ppbr/ppThis is an strongentry-level role /strong and stronga university degree is not required /strong. What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers. /ppbr/ppWe’re looking for candidates who have: /pullistrongExcellent spoken English /strong – this is essential /lilistrongKnowledge of additional languages /strong is a strong plus (especially Arabic, Chinese, or Russian) /liliA natural ability to work strongface-to-face with the public /strong in a professional and welcoming manner /liliStrong strongteamwork skills /strong and a collaborative mindset /liliPrevious experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory /li /ulpbr/ppstrongSpecific skills and knowledge /strong /ppbr/pullistrongMust be fluent in English. /strong /liliOther helpful languages in order of relevance: strongArabic /strong, Chinese, Russian /liliMust be dedicated to service and customer satisfaction /liliMust be trustworthy to handle large amounts of cash /liliMust have a clean criminal record /liliAgile and detail-oriented approach /li /ul