Overview AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. At Amazon Web Services, we are changing the future of IT. As part of the core AWS account team you, the Customer Solutions Manager, will help our customers arrive in that future. You will work across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world. Key job responsibilities Collaborate with customers, sales, solutions architecture, software development and service teams to deliver technical solutions that solve complex and challenging technology problems. Scope work with customer and internal stakeholders, set business goals, identify resources, track and report progress, and develop schedules. Serve as a single point of contact to the customer and internal stakeholders on progress of all activities related to the customer. Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. Act as an AWS evangelist and influence customers to allocate appropriate resources to achieve their goals. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive secure and robust customer solutions. We value innovation, data-driven decision making, and thoughtful communication. We want you to be passionate about delivering a great customer experience and contributing to a team goal. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. AWSGCR Basic Qualifications 10 years leading and project managing complex, large scale IT/technical/engineering programs 10 years in a client facing role Bachelor’s degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred) Superior written and verbal communication skills Demonstrated ability to effectively deliver information at the C-suite/VP level Experience working with current web technologies (especially Cloud) Preferred Qualifications Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adapt to change Highly analytical, technically proficient, and able to learn new tools and software quickly Strong listening skills; demonstrated ability to ask effective questions Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment Strong organizational and troubleshooting skills with precise attention to detail Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted: March 4, 2025 (Updated about 16 hours ago) Posted: September 10, 2025 (Updated 1 day ago) Posted: August 13, 2025 (Updated 2 days ago) Posted: September 8, 2025 (Updated 2 days ago) Posted: September 19, 2025 (Updated 2 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. J-18808-Ljbffr