Branch Manager – Car Rental Industry
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Location: Milan Malpensa Airport
Contract: Full-Time
Are you an experienced leader with a passion for customer service and operations? This is an exciting opportunity to join a fast-growing, international car rental brand and play a key role in driving performance and growth.
The Role
In this pivotal position, you will oversee the full rental office operation, coordinate resources, solve day-to-day challenges, and work closely with internal teams in a collaborative, results-driven environment.
You will play a key role in building a strong team culture while ensuring smooth, efficient, and customer-focused operations.
Branch Manager Key Responsibilities:
* Lead and motivate daily team activities, including shift scheduling, goal setting, and hands-on coaching
* Recruit, train, develop, and evaluate staff in line with performance standards and growth objectives
* Manage vehicle delivery and return processes, including inspections, damage handling, and quality control
* Collaborate with Operations, Fleet, and Customer Service teams to support business goals and network expansion
* Collect and act on customer feedback to continuously improve service quality
* Ensure compliance with company policies, procedures, and quality standards
* Contribute ideas to improve processes within a fast-evolving organisation
Branch Manager Requirements :
* Previous experience in customer service and car rental, ideally with leadership or supervisory exposure
* Excellent communication xjrgpwk skills (fluent English required, additional languages advantageous)
* Strong customer service mindset and organisational skills
* Confident using mobile devices, tablets, and operational apps
* Ability to manage multiple priorities in a fast-paced environment
* Flexible availability, including weekends and holidays
* Valid driving licence
Branch Manager Additional Benefits:
* Competitive Salary + benefits
* Opportunity for professional growth within the business